Bell cashed my check and then did not credit my acct. I have a hard copy of the check which bell refuses to let me send to them. They are blaming me for the funds that are missing saying I did not pay. w hen I called my bank they say it was def. cashed and mailed me the hard copy. Bell transferred me to credit services and now its being investigated on what they did with the $ after they cashed my check. it was for 101 dollars> I phoned crtc and got the executive # for bell which I plan on phoning tomorrow. how can they cash my check, not credit my acct, BLAME me for it, refuse to see the proof I have (the cancelled check endorsed by bell!) they told me two weeks I have to wait! If I can not get anywhere tomorrow with executive I plan on going back to the crtc. Does anyone have this happen to them?? I have paid them on time every month since I had an acct with them, over 10 years already. I am disgusted with bell's horrible customer service.

Last Tuesday (October 6) I get home late from work check my answering machine, delete my messages and grab supper. At about 8:00 pm I realize that I have no dial tone for my phone line, since I had messages I know I had service for at least part of Tuesday. Since I am one of the few individuals without a cell phone I wait until Wednesday morning to contact Bell to let them know that I have no dial tone. I figure this will be a quick fix. I know they had been in my building hooking up a new tenants phone that day and I figured they inadvertently crossed some wires. However, upon talking to the repair rep Wednesday morning I am informed that the first day they can come fix the line is Saturday. Obviously I was not impressed and asked to be transferred to costumer service to discuss the delay in fixing my line, I was put down for a Saturday service call though. The repair technician screwed up in the transfer and put me through to "hooking up a new service" and that individual informed me that he was unable to help me and asked why I was transferred to him. After hanging up with the Bell rep I tried my number to see what happened when someone dialed in. Imagine my surprise when my apartment neighbour answered the phone. Somehow my line had been crossed with theirs. Bell was able to fix this quickly, but I still did not have a dial tone. Thursday morning I phoned to check the status of my repair. I was now informed that they were not coming Saturday to repair my line but rather Sunday. I informed them that I would not be home because of Thanksgiving and asked how this could be fixed. I was informed that Sunday was the only time and that they would arrive between 8 am and 6 pm and to try to be there. Again I asked to speak to customer service and again the repair tech managed to transfer me to the wrong department. This time they put me through to the business customer service and once again the gentleman asked why I had been transferred to him. Thursday afternoon I had to make a quick run home from work and was at my apartment at 1:00 pm, and there was no notice on my door. Why is this important? Mainly because when I arrived home late Thursday night after a working supper there was a note from Bell on my door informing me that they had been to my apartment and tried to fix my line but that they could not gain access to my apartment because I was not home. That note was not there at 1:00 pm and as far as I knew they were not coming to my house until Sunday sometime. When I phoned Bell Friday morning to ask what was going on, I was informed that because I was not there to let the repair technician into my apartment on Friday they would still try to fix it on Sunday. I told them I could have been there on Thursday had I known they were coming and the phone rep inferred that I should have known all along that they were coming Thursday and that it was my fault I had missed them. However, she would inform them that I would try to be there Sunday from 12:00 pm to 6:00 pm since I had a Thanksgiving dinner out of town and that was the earliest I could be back Sunday. So Sunday, October 11'th comes. I leave my family function, held two hours away from my apartment, early so that I could be at home when the repair technician came between 12:00 pm and 6:00 pm. There I wait all day waiting for a knock on the door or window. Why would I need a knock on the door or window? That would be because I was waiting for Bell to repair my phone line, so of course the apartment buzzer hooked to my phone would not be working. Seems like a logical fact, provided we are dealing with the phone company. I will also state that I am in an apartment that faces the parking lot and was watching to see what vehicles pulled in because I did not want to miss getting my phone fixed. At 6:30 pm I give up and come into work to phone Bell and find out what went wrong. Needless to say I am a little upset. I was informed that the repairman came at 5:15 pm but could not gain access to the building. At no point did anyone knock at my door or on my windows. At no point did I see a Bell vehicle in the parking lot. The lady I am talking to on the phone informs me that it will be Tuesday or Wednesday at the earliest that they can come fix my phone line...that they screwed up in the first place. Along this whole process I have explained that I currently have NO phone service as I have no cell number and I have no access to emergency services should I require them. I can not explain how frustrated I am right now. At no point has there been an apology or an explanation from Bell. I have always given my business to Bell and I know that they are currently in a marketing war with Rogers fighting over who has the most reliable service. I can not understand how Bell can provide such shoddy service and not care when asked about how they think this type of behaviour compares to Rogers and why should I remain a customer with them.

I just got off the phone with Bell. Initially I had free calling after 6pm although "somehow" it was removed from my account in January. I only realised today when i received my bill and called them to complain. After much discussion, they told me it was removed because the promotion ended and was thus removed ( I had this so called "promotion" since 2006 without ever renewing). They only want to credit me back 90 days worth of errors even though they owe me over 6 monthes of overcharging. They gave me an ultimatum : I either get credit back for the last 3 months (because i only have 90 days to complain apperently) or I can complain to the executives directors. I have not yet decided whether i should go through the execs. Is it worth to do so?

Background

Lived at present address for over 2 years and always paid my bills online. Only the one telephone number so only one account for telephone.

About 7-8 months ago, I started getting calls from bell regarding outstanding amounts on my phone bill. Though I had paid but am on anti depressants and take medication for panic attacks so figured I must have forgotten.
Paid again using the only telephone account I have on my online banking.

Time passes and I once again get calls on a daily basis. Make call to billing (turns out to be in INDIA) tell them have paid and can they check at that end because it has gone from my bank account. All goes quiet until about a week ago and the calls start again and are again on a daily basis.

Last time I paid I remembered to print out the transaction so that I have proof (thank go I did)

final straw from bell they call and I ask them to confirm accounts and any money they have got. Takes forever on phone and say's the account I used does not exist, explain to they person with poor English that I have always paid to that account but he insists it cannot be. Ask to speak to supervisor and he insists that he is the best man for the job and can deal with the situation. After protracted talks, it is quite clear he cannot deal with the problem and there is an issue with account numbers. Ask to speak to supervisor and he is not very keen to put me through telling me that the floor manages is unavailable. tell him will wait and go on hold...

duty manager come to phone and after much discussion he finds that bell has had money all along and that it now comes to a total of $572.33 CREDIT. He also gives me date these payments were made. By now, I am quite angry that I have been harassed on a daily basis for a bill that now shows up to be grossly overpaid. We work out that somewhere the account number changed but that I was not made aware. I have questions about why bell did not transfer this money back to the source if it was paid to an account that does not exist ? I am told that I would have been informed which is certainly not the case. All the time the manager is trying to blame me for any errors. I am getting angrier at his attitude and stupidity and it is starting to show. I ask for three things to resole this whole matter a “full written apology, a full refund of the $572.33 and interest backdated to Dec 08 as apparently the problem started on January. It would have brought the refund to $683.93. I am told he is in no position to authorise that. I ask him what he is and he clearly states MANAGER I ask if he has the same duties responsibilities and authority as the day manage and he is quite clear that he has. I now TELL him what I want to settle the matter based on the amount of harassing calls I have had and the amount of anguish this is causing me. By this time I have already had to take a “ativan lorazapam” as I have wound myself up over the ignorance and stupidity of the two guys in India who have already starts to change stories I press they manager further and it turns out there have been lots of payments ($127.80 $379.11 $31.50 $100.00 $27.85 $150.00 $120.00)

There is certainly a mix up over the account numbers as none of us can agree or work out what goes where. One thing is clear and that is that bell have had my money for some time and told NOBODY !
I tell Indian manager he has one hour to fix this and call me back (I am pretty much spun by now). Did I get the call ? NOPE !

It is more than clear from the stories that change by the moment that these people are a real wiz at bedtime stories for kiddies.

I call bell the next day and end up in India again. Once again I am assured I have the right man on the job and that he will sort it all out for me, If this sounds familiars that's because it is going to be a re-run of last night so cut this short and say a long call to a guy and end up with mangers who's is about as much use as a chocolate fireguard and once again more meds to try keep me calm and unspun. It also transpires that the manager last night made some decisions about how he was going to put his side of the story in his report and even try and give me credit towards my future phone bills (I think not) Again I ask them to call back to my satisfaction within the hour but once again the call never comes.

Now I really are angry I ring 310 hell (oops) and for the first time I get somebody who says they are in Canada (I have my suspicions but let it side) Once again I give my name my phone number and amount of hairs on my head (getting less since dealing with bell) I am now promised that this kind lady can fix it. Yea heard that before

I am on at least my third anti panic pill and know that I am going end up sleeping like a log for at least 12 hours
Of this money does not exist and that money is not there than this money all of a sudden is here. Something rings in my head so I ask her name and rep numbers and she even gives me a case number. I move up the ladder to the next department and this person actual seems to know what he is doing. All of a sudden, he asks me “Have you just made a payment? As one has just come into your account ! “ I assure him I have not and that the last payment I made was on the 29th Jun His response is somewhat unusual “it is a miracle” and that is repeated a couple of times.

Now between two people seeing money then not seeing money and then money appearing in a different account some of it hinted by bell to have come from me.

Now I was more than angry I wanted details and all of a sudden stories changed again or I got the “I can deal with this” It seemed clear that there had been a flurries of activity on the account which red flagged some fraudster who then moved in and out of accounts to make it look like it was just late from the bank similar to what the bell rep had seen and notified me about. It ends up with me making the same request of bell that I had made the day before. FULL WRITTEN APOLOGY, FULL amount back with INTEREST dated back to December 08 and that just to cover the extreme anguish and upset they had caused me not only by my money hiding in bells account and gaining interest but also for the lies and deceit I had had to face to get some truth. I tell them that they have until close of business to fix it and call me back with the fix. I also tell them that if it is not fixed today my request would change. And continue to do so on a daily basis until it reached its climax
(no call)

Quick recap you screw a customer over who is already on meds you lie to him and change the story more often that a whore does a condom. In addition, you expect him to take that and go away considering himself luck to have been able to speak to you in the first place.

Ok final call to bell next day see what happened guy in Canada Whoop De Doo yes I can fix this blah blah blah after another extremely long call in which he tried to accuse me of being at fault and telling me money was not there and after I called his bluff a few times and also told him of information I had from India and from other calls then all of a sudden he has new information in front of him (just pure luck or more BS ?)

During this conversation we again get Oh money has just gone into your account Oh its not there and now there is a payment that came in by cheque ! I jump on this, as I have never paid by cheque he assures me it has just come from my bank so it must be my banks fault. Now I know there is some serious and dubious work going on. I explain to him more that 3 times that index has given me information the they has $372.33 as a payment in MARCH it must be true bell told me so and it did tie in with other payments. I advise him most strongly that it is not from me and nor did I pay it takes a long time for it to sink in that the information I have does not correspond with his in any way shape or form. He is still insistent that it my banks fault.

We get back to my requests just the same as before and he cannot deal with it even though he says he can ? Still can’t work that one out. I ask him to hold wile I go take a med. and get a drink. He ends up passing me up to another dept. This woman also says she can handle it I tell her all my details again (think I might record them and just play them back because I am sounding like a broken record. I also give her the full story and advise her that seeing, as it was not resolved on the previous occasion that things had changed slightly. They offer me 0 point 5 % on the money they have had hiding in their system all this time but I advise the lady that is now unacceptable and the interest will be based on a credit card rate of 19.5% this would have taken the $572.33 they owe me to 683.93 and for all the suffering and many hours on the phone to sort out what people at bell seem to admit to as a problem at that end I would take for myself $111.6 Now I would consider that a miniscule amount after all the suffering and lying I was subjected to along the harassing calls from their collections. another little white one is popped because I am getting to a spun state even my eyes are watering (depression tears) and its a long time since that happened anyway I ask the lady how many other people has this happened to and what about seniors who might just not be quite there, what if they pay the bill then bell collections starts harassing them so the pay again things they must have forgotten. there are a lot of seniors who would not have fought as I did leaving bell with untold amounts riding in hidden or unused accounts for anyone who knows about them to play with as the want

She didn't want to talk much about that so I advised her we were about to terminate the call and I would use all within my power to ensure people knew about these type of practices. she told me she “could not authorise me to do that”, I told her I didn't need her permission and she said “oh that's what I mean”

If you transfer money to my account by accident you would know which account it came from and if you were in the least bit honest you would call the sender and say “hey I got this money its not mine take it back please”

Bells answer to that seems to be “don't tell the banks jack ! its ours now, finders keepers”

Now If I got money by accident that way and than went out and spent any of it and then the bank found out I would in most cases be charged with fraud its just that simple
It seems bell think other wise. The attitude seems to imply “consider yourself lucky to get anything back its your fault for giving us it”

So you have to ask yourself have you ever thought you paid a bell bill then got the dreaded call from accounts receivable and then run out and paid it again to make sure ?
Do you know of any seniors who might have been placed in this situation
Do you know of any seniors who did not know what to do about it and because it was only a small amount went “to hell with it”

How many hidden and old accounts have money in the that quite clearly does not belong to bell

from what I have just learned over the last few days bell is a company to be reckoned with, who will steam roll you right down if you so much as look at them wrong, not only that they will lie and cheat and change things to suit themselves to the point quite possibly of FRAUD.

UPDATE 8/13/2009

Call from bell executive office this morning. They had received a call from their privacy dept and wanted to ensure that the facts were correct. Told them I was extremely angry with them for all the trouble, lies, bullshit, misinformation, dis-information that they have so far put me through (ended up taking little white one)
She offered 0.2 % interest on my money that they have had for so long. (It was only yesterday that 0.5% was on offer from BELL, bad day at the stock exchange ?) Advised her that they could put that offer “Where the sun does not shine” Advised her of what I considered fair in view of all the anguish, torment, and hours of phone calls to sort this mess out. She stated that “It will not happen” Told her in that case “That this call will be terminated” CLICK !

Guess this going to go on until BELL realise that this is one customer who is NOT going to back down to the harsh and unjust treatment they have dished out so far.

UPDATE 8/14/2009

BELL CREDIT COLLECTIONS CALLED !!!

Wow can I pay them over $100 with a credit card ! ! Don’t wait for anything else I have had enough. Give them absolute hell and ask for supervisor….long wait…. Don’t even give him / her chance to start I fire straight in tell them they better get their act together and that they owe me, give them amount tell them next call to be classed as nothing more than harassment and put phone down.

Call 310 hell and try to get through to any dept that deals with complaints

Ask to be put through to executive office am told they cannot do that, ask for supervisor….another very….. Long wait, supervisor also says cant, tell her did it yesterday, she says one moment while she gets number. On hold AGAIN……. Pretty sure am just getting run around until 5.00 she gives me the executive number 1 866 317 2282 I think it could also be “1 800 263 6521” or “1 888 267 2821” it’s only just after 4.00 and they don’t leave till 5.00 I reckon I have time to wait and still get somebody. I call ! Wouldn’t you just know it, hold all our agents are busy……. Wait and wait and then “we cannot accept your call right now leave us a message and we will get straight back to you” Hmmm your check is in the post too eh !
But I do leave a message and ask how stupid they really are with collections calling me when they owe me money. Give my number at least twice to make sure they don’t miss it and tell them I am really looking forward to a call back, its Friday so I reckon that isn’t going to happen even though its not even 4.15 (45 minutes to the bell (sic))


4.58 bell Canada collections call. Don’t wait to hear more bullshit, tell them “how stupid are you people ?” CLICK


YOU REALLY DO HAVE TO WONDER IF THERE ARE THINGS GOING OFF INSIDE BELL THAT ARE NOT JUST UN-ETHICAL (WE CAN SEE THAT) BUT YOU HAVE TO ASK ABOUT REAL BIG BUSINESS TYPE FRAUD THAT MAY BE BEING PERPETRATED INSIDE BELL ?

To whom it may concern,
I am writing to inform you of the recent troubles I have experienced with Bell Canada & the customer service they have provided I purchased Bell Canada’s bundle package in October of 2008. These products included satellite television, with 2 receivers, Internet connection as well as phoneI was a Rogers Canada customer for over 20 years and heard some great things about Bell Canada & the service they provided to their customers, which prompted my switch to their services.

I must say that when the technicians first arrived they were a pleasure to deal with they were very polite & finished the install job efficiently & quickly. The gentleman was more than helpful with setting up my satellite theme packages & internet. My phone was up and running a day or two later as informed. I had a great experience & raved to the Bell technician about the service he had providedOne of the issues we had with Bell was that we were paying for a package that included TSN2, we were paying it for a month or two before we realized that we didn’t have it on the receiver upstairs we called and inquired about it, it took another month or two for Bell Canada to add it to our other receiver.

The major problem we had with Bell was that approximately a month after everything being installed we have had issues with the satellite receivers & over all treatment by Bell Canada & their employees. I had purchased 2 receivers one with PVR & the other was just a regular receiver. I had the receiver for a month before I was able to hook it up. Once I had the receiver installed and running my wife & I noticed the time on the receiver was an hour ahead (which meant that the TV Guide was an hour ahead and the shows that it was saying was on was not and we were not able to see what was on), not thinking it was a big deal, I called the Bell Canada help line and went through the normal procedure of answering security questions and filling in my home number. We were instructed that we were supposed to fix the time. The CSR, after about 10 minutes on the phone with her realized that it wasn’t us that could change it, it was Bell that had to switch the time. She stated that it would be done within 2 hours of us talking to her. The next day it still wasn’t done and we inquired about it again. They again said that they would fix it. Again, they did not. The only reason why our one receiver finally showed the correct time was because of Daylight Savings day when all the clocks were set ahead an hour, which was about a month after we called about it

Approximately a week later while watching television and flipping through channels I noticed approx 15-20 channels were not receiving signal. I quickly ran through all the subscribed channels and discovered over 80% were not receiving a signal. Once again I called Bell’s customer service number and went through the “necessary steps”, which included a 20 minute trouble shooting w/ rep. We called almost every day for a week to let them know that we still did not have the signal. Finally on the Saturday, the person was unable to assist and had set up a field technician to come out to investigate the problem. The customer service representative made the appointment for the following Saturday (March 14). The technician came by after noon (he was late and we had told them that he could not be late as we had somewhere to go) and after ten minutes he stated, the problem with our satellite was do to with our electrical supply to our house. He promptly left stating there was nothing he could do to assist us. We put up with the non working receiver for another couple of weeks and then called in again to make another complaint as we no longer believed that some of the channels were not being received because of the power supply. Once again we were told we had to go through the “necessary steps”, I refused to go through this again and stated to the CSR to send another technician out to repair the problem. After arguing with the CSR for another ten minutes we had the technician come out the next Saturday (April 18), the technician came in and went through the trouble shooting, however this time around I insisted the technician look at the satellite itself or at the very least the connection from the outside of the house to the inside. The technician went and looked at the cable connection to the house, approximately 5 minutes later he returned and checked the satellite signal we were at 100% as always. However this time the technician told us the problem was due to rust on the cable from the outside to the cable in the house. (We have kept the rusted piece of equipment since he left in on our driveway with the rest of his garbage) I inquired if this was the problem for the non signal. The technician stated this was the problem and that we shouldn’t have any other issues with our satellite reception. The technician stayed for a few minutes longer as I went through a few channels on our upstairs receiver. In defense of the technician I had gone through about 30 channels and the signal & pictures was perfect. The technician left and I was satisfied with the result.

Upon retiring to bed that night we wanted to watch some television (NBA Raptors). I had put the receiver onto channel 410 and once again nothing. The receiver was stating “a problem with our connection or the satellite signal was weak.” To say I was livid was an understatement, I contacted the customer service line and reiterated my situation and requested a note be put on the file stating this in the 5/6th time I’ve had to call in for the same problem. After receiving no assistance from the CSR, I was connected to the Manager (March 20th). I was told we would be given a refund on the receiver for $60.00 and was told I would see that on my next billing record. As of May 28, 2009 I had yet to see this refund on my account. After calling in to inquire about the refund on April 26th (1 month later), I was told I would see it on the next month and that it takes a month for it to show on my account. I requested another manager to speak to as the customer service provided by Bell was horrendous. I was told on many occasions that my business was important to them and that I would be taken care of.

I eventually spoke with a Manager by the name of Adrianne Gauthier, after explaining to her what we had gone through over the last 7-8 months, she inquired as to what I was looking for. I explained to the lady that since we had been for 7 months and received no service we should not have to pay for anything but I was wanted to be realistic. I requested we receive a reimbursement for the last 7months on our payments for the 2nd receiver as well as a reimbursement for the cable we had been paying for. I calculated we paid $91/mth for the satellite services plus some extras. I requested reimbursement for 7 months @ $91/mth, totaling $630.00 plus the original $60 for the horrendous customer service

Adrianne Gauthier stated she would have to speak with her supervisor (James Myers Senior Vice-President - Customer Experience). After being told she would contact me with 2 business days, it took Miss Gauthier two weeks to make any sort of contact with me. Miss Gauthier contacted me to tell me she was not going to give me any more of a refund on services not provided of more than $300.00 + $60.00, which was the original offer in March. I told Miss Gauthier I was not satisfied with this and she should be refunding me for the satellite services I was not provided with in the first place. Miss Gauthier than went on to say she would be more than happy to cancel my Services and send me a check for the $360.00

I am not sure if this e-mail will do any good or get back the trust this corporation has lost by my family and I. I know my $200+ payments a month to this global conglomerate are just mere pennies on the grand scale but I was hoping you could justify treating the “little guy” like just that a “Little Guy

Respectfully yours

David Singh