Bell Canada
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Category: Electronics
Contact Information British Columbia, Canada
CGVancouver.com
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Bell Canada Reviews
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N. CORTEZ
March 2, 2009
wake up bell
TO BELL CANADA
I THINK ITS ABOUT TIME TO WAKE UP!!!. LOOK AT ALL THOSE PEOPLE COMPLAINING ABOUT YOUR SERVICE. ISN'T IT ABOUT TIME FOR YOU GUY TO WAKE UP AND DO SOMETHING TO IMPROVE YOUR SERVICES TO YOUR LOYAL CUSTOMER?
IM 1 OF THOSE CUSTOMER OF BELL AND I REGRET TO BE 1 TILL THIS VERY DAY.
WAKE UP BELL...WAKE UP...
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N. CORTEZ
March 2, 2009
Awful Billing system
I've been a B(H)ell customer for 4 years now (and I regret it). Last Jan 25 2009, I called Bell to cancel my satellite subscription. The guy I spoke about it told me that they are billing me in advance, and in this case Im paid till Feb 25 2009. So I agreed to the guy that I want my service till Feb 25 only, since im paid till that date. Now last Feb 23 2009 I received a new bill for the cable subsciption from Feb 25 to MArch 25 (advance payment). On exactly Feb 25 our cable is not working anymore, and I called the customer service that they're still billing me but yet no more service. Bell still insist that I still need to pay the charges...FOR FUCKING WHAT!!!.I dont have the service anymore...Now every time I call bell they just pass me to 1 person to another without any solution to my problem...
BELL REALLY SUCKS!!! WHAT KIND OF SERVICE IS THIS FOR A LOYAL CUSTOMER LIKE US...I WISH TO REPORT THIS KIND OF BAD SERVICE OF BELL TO ANY CONSUMER COUNCIL THAT WILL CAREFULLY LOOK IN TO THE MATTER.
I HATE BELL I WILL CANCEL ALL MY SUBSCRIPTION FROM THEM EVEN IF I NEED TO LIVE IN THE CAVE AGAIN...
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NoMoreBell
March 2, 2009
Billing Harrassment
I upgraded to Bell ExpressVu HDTV back in October, when I did that ExpressVu was suppose to mail me a box to send back my old PVR Receiver. It has been 6 months now, Once a month for the first 2 months and weekly since then I have suffered through a 1/2 an hour conversation with ExpressVu customer service to return the PVR and not be billed for the old PVR, that I am not using. I refuse to pay for something that I'm not using and the One Bill Billing department at Bell Canada continues to call me several times a week and will not stop calling even though I've explained the situation several times. Several of the Billing representatives have hung up on me when I requested to speeak to a supervisor. Throughout this ordeal I have been paying my bills monthly minus the rental for the PVR. Still they call... I have even asked to cancel all of my Bell Services to again be hung up on.
This is the most Atrocious way to treat a paying customer by any company that I have ever experienced.
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Oliver
February 24, 2009
One bill bundle
I have signed up a one bill bundle with two bell products of Bell phone and Internet with a Bell Sales rep. The sales rep stated that to sign up a year bundle agreement, both products will have a $5 discount that total of $10 discount. However, the proper billing amounts were offered only for two months. The January 2009 bill, the $5 phone product was not discounted. I called the Bell and spent more than almost two hours, they stated that the bundle discount for phone only offer to the home phone instead of the resiental phone. However, it was not the sales rep told me when I signed up the agreement. The sales rep from home phone tried to influenze me to change to home phone to get the $5 bundle discount. I was very disappointed to the Bell Canada and of course I haven't move to any other agreement.
I just found that Bell Canada doesn't take responsibility for the promiss that the sales rep offered to me in this case. The billing department reps. are all sticked with the policy and haven't provided help to solve the issue that their sales rep created.
I will keep my promiss to finish the one year agreement and Bell Canada will loss my business forever.
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Rsuchow
February 23, 2009
Poor Service; lying
This is unbelievable. I have spoken to several people at Bell who support me, and I have spoken to a couple people who have either transferred me out, or claimed they did not understand. IN the end, I am still nowhere, and offer the short version of my complaint:
Bell talked us into returning as customers on Oct. 21, 2008. This was a great bundle with phone, satellite, and internet. Within a few days of installing the satellite, we knew we were in trouble with Bell. First, they did not have the right channel package. I needed to call and argue, although not vehemently, I still needed to convince them that I was in this bundle with Bell, which consisted of basic satellite, and a theme package. Next the phone. This was just a joke; we could not get the package they offered. I think I called them three times over two days. Finally, there was the internet. Bell promised me 7 Meg downloads; now I know I would never get this. However, when an independent phone technician told me my line would barely handle half a Meg, and no way Bell could deliver, I had had enough of Bell, again.
Within the parameters of the contract, I cancelled within the 10-day honorary period, and by Oct. 28, 2008 had clearly advised by phone that this was enough. I told them Bell had not changed at all, and was still the awful company they had always been. Because I had cancelled within the 10-day period, I was told I would not be charged anything, and that I would need to return the equipment for the satellite, which I did. In total, we didn’t even get 2 - 3 days of this package. They cut my existing cable lines, and only succeeded in making problems. Never again.
Well now, Bell keeps sending me threats that they are going to send my account to a collection agency. Every month since November 2008, I get a bill, or a notice. I follow up and call the number given, and the person at the end of the line tells me I am correct, that they can see the contract was appropriately terminated, and that I do not owe anything. They advise me that the matter has now gone to an investigation, and someone will get back to me within 4 to 6 weeks.
This is Feb. 23, 2009. I am still getting threats from Bell. I get cutoff. They say they will give me the number I need to call, which only returns me to the collection people where I have started.
I don’t owe anything. The contract was terminated within 10 days, and the service was garbage as usual, but Bell will not help. All they do is plead ignorance, and threaten me. Thank God I didn’t buy any shares in this catastrophe. I am on my way to an ombudsman I guess.
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GrantE
January 22, 2009
Terrible Customer Service
All Bell Mobility customers signed contracts and without permission, the company decided to charge for incoming text messages- we had signed contracts! They did this without permission and the decision went unchallenged. When I called the company to ask if I could have the option of removing text messages from my phone altogether they were VERY rude to me and didn't even allow me to speak. Customer service representative LIZ # 37296 was HORRIBLE!!!
This company who already has had a monopoly for years (and who now is hardly challenged by Rogers- also idiots)- has the NERVE to steal from us in this regard, especially in this economy, when they are already so rich.
I am disgusted- and when my contract is up- I am FINISHED with BELL!
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Pritpal Sodhi
January 20, 2009
Corporate Plan changed to Share Plan, with mis-representation
Bell Canada Complaint:
I want to share my disappointment and dissatisfaction with service provided by Bell Canada.
I was frequently getting calls from Bell Canada representatives for the renewal of my cell phone contract and they were offering different promotional plans. On Jan. 10, 2009 we visited to a local Bell world store in Woodbine centre, 500 Rexdale Blvd. Etobicoke Ph # 416-798-3178. We were looking at different display phones, a Bell rep. Christopher Williams asked for our current plan – he got our cell numbers and looked at our current corporate plancdetails. He said he has an excellent cheap family plan for us. He asked us to get a “Share Plan 200” with 100 bonus minutes, all incoming call free (he said coming from any where in world; later I found that was totally wrong), Blackberry 8330 he gave us for $49.90 (other Bell World Stores are giving that phone for $0 with 36 months contract). On my cell phone he added “Data plan” which I don’t need. He asked us to get a new cell phone line (with a free cell phone) for my wife. He said he confirmed with Bell Canada that there would not be any penalty to cancel my wife’s old cell phone line (contract expiry: 26-April-2009). But when we called Bell to cancel my wife’s old cell phone line, they said we have to pay $100 penalty to cancel it before contract due date. We have not used my wife’s new cell phone, even for a single minute. On 12-Jan-2009, I went back to Bell World’s same store to return my wife’s new cell phone – they refused to take it back and told me that if I want to cancel that line, I have to pay $400 penalty. They wasted my 3 hours there and then they offered me a cheapest Bluetooth for free. On 19-Jan-2009/monday, I went back to return that blue-tooth; I brother has bought a similar one; it has very poor performance. They did not take it back; they told me to keep it until a technical guy name Jason will come back from his vacations; last week they told me that Jason will be back during week of 19-Jan-2009 & he will be able to help to change our plan back to “CORPORATE PLAN” (we want to go back to our original “basic voice plans”, without data plan).
I am very frustrated and disappointed with services provided by Bell Canada. Please help us, we want to go back to our he “Basic Corporate Voice-plan” (NO DATA PLAN) – we can’t afford to pay extras for data-plans; we don’t need any email/text message access.
Many thanks and Kind regards,
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Travis
January 16, 2009
Worst company ever
Over and over people are abused by Bell Canada. Why is it allowed?
I'll describe my latest and hopefully my LAST experience with bell mobility. I had a weak moment and decided I was sick of dial up internet (all that's available in my area). I heard about the availability of 3G wireless internet offed by bell and fell for it. Had to sign up for a contract of course and was told that it would cost in the area of $150/month with a maximum of $250/month if I did a lot of downloading. Too much money but in my opinion but I was desparate. I was told that the fist bill might be larger because of the start up fees etc. First bill came...$700...holy crap. I decided to wait for the next month becauase I had done a bit if downloading. To give you an idea of how much, I re-installed windows on two computers and had to download all of the updates, plus my regular surfing and email. Really not that much. The next bill came, $850. I flipped. They turned off my internet because my bill was high. (WHAT?)A representative called me and gave me a $500 dollar credit for the following month. Bill came and was still $700 even after the credit. So, I cut off the service and have to give them one month notice (another 700 bucks no doubt) plus pay a cancellation fee of $400. I now owe them almost THREE THOUSAND DOLLARS for a few months internet that was not much faster than dial up (downloads at about 4kb/s). How can they possibly charge so much for a service that requires no installation at all on their part as it uses a usb modem, no fiber optics or cables or infrastructure of any kind. I was left without internet for my business for a week without any warning. When I discontinued the service, I was given another kick in the pants by them as the girl informed me that they had a cheaper package available that they didn't bother to tell me about, even though I had discussed it with a representative just a couple of days before. People, do not deal with this company, ever. I will be turning off everything from Bell Canada.
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pissed off mom
January 14, 2009
Over charging
Well I have read alot of the complaints but here is one for the books. My daughter and her boyfriend are currently separated due to military training. Boyfriend buys a new lap top so they can keep in touch. With the laptop he buys, from Bell, the internet service at 50 dollars a month. He had to pay 500 deposit 299.00 for the service and then got a 250 dollar credit. Go figure. He signed up for a 50dollar a month service fee and a 59.00 set up fee to be paid on his first invoice. The service was purchased in Quebec on 7 November 2008 and when he was sent to New Brusnwick ion 15 November 2008, Bell cut him off. No notice nothing. The kids figured because Bell is not in the maritimes they could not connect. SO for 2 weeks his service worked. Today the 14 January my daughter gets a on-line invoice from the Bell company/Credit collection agency for get this $8, 500.81. Thats right eight thousand five hundred dollars and eighty one cents. She is floored. She tried to call the company but after being passed from one operator to another they finally told her that since it was not her service they could not give her the information. So lets see how do you get in touch with a boyfriend who is in training in another province. Finally after making the necessary phone calls the boyfriend gets ahold of Bell and they tell him "Oh it must be a mistake as they bill is for a company and since he is not a company he can forget it." They (Bell) are told to put the girlfriend on the access to information on his account and they agree. Daughter calls Bell back to get information and they blow her off telling her she is a liar and that no one called for on this account and that the boyfriend will need to get a lawyer to straighten out Bells mistakes. So if this does not beat any complaint I do know know what will.
Bell can take the service and ...stick it where the sun don't shine.
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Ting CHAN
January 9, 2009
Collection agency
Bell Canada is not responding and makes me a target of collection agency from a victim of Identity Theft.
I got a letter from Bell Collections on 22/10/2008 saying that I owed $400+ for a phone number at an address not belonged to me. I had not been Bell Customer since March/2007. I called Bell and was told I had to report the incident to police. It took me 2 days for police to come to my home taking the statement. I called Bell back on evening of 23/12/2008 and was told by staff that that I would not need to pay the money.
However, I started getting call from a collection agency since early Dec/2008. It said that I owed Bell money. I told the agency that I was vicitim of Identity Theft and Bell already told me that I was not responsible for the payment. I called back Bell Collections but got different answers from different staff. One said that my case was closed and she had no idea why I was after by collection agency. The other one stated that my file had been transferred to collection agency. I tried to get something in writing to clarify whether I needed to pay and what was the situation of my case but nobody was willing to do that. I then asked to speak to a supervisor but was told that I had to wait for 48 hours. Yet, still no supervisor got back to me after few weeks. So far, I had sent 2 letters to Bell Collections stating the problem and asking why my name was still referred to collection agency while I was first told that everything was OK and I was not liable to the payment since it was related to Fraud. Nobody ever attempted to reply so far, i.e. after almost a month. In result, I am still bothered by calls from collection agency daily.
I am really angry with Bell's inconsistent and irresponsible attitude in handling this case. Actually, I believed it was because of Bell that my information was used by someone for setting up a phone line in early Feb/2008 since the company lost personal data of 3.4 millions customers in Jan/2008. I checked with Equilfax and found out that the latest contact was from Bell in Feb/2008.
I am not sure what to do now. Only Bell can stop this by withdrawing my file from collection agency but nobody is doing such nor contacting me for a solution.
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