I ordered a bracelet for $9, which was a trial of their product. They took the $9 out of my checking account 2/17/09 and then immediately, the next day, took $68 and shipped their "monthly jewelry" shipment without my authorization.

I talked to their customer service and canceled this order. They told me to write Return to sender" on the package and send it back. I did that and that was in Feb. They still have not returned the money. I had the visa check card changed

They said that the bank would not accept the money...I tried to give them the new number and they refused to take it, saying if it was the same account, they would be able to return it and I could get it in 3-5 days. That was over two weeks ago. I called again and the customer service hung up on me. I still do not have the $68 they took from my account without my authorization. It is called Visa Check Card Fraud.