Jarome bellach came out to my house and told us he would resolve the problems with my chairs by supplying us with matching pillows. He also came out to address the scratches on our coffee tables, the tables were delivered with existing scratches, everything has a lifetime warranty. He came out and cleaned the tables and suggested that if that was satisfactory for the time. He also represented a full warranty on the tables, the scratches appeared back a day later and we called and told them to replace the tables.