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February 1, 2007
Lack of customer service
I ordered a "free" espresso maker from Bennoti, but after the automated call, tried to call the customer service number that they stated in the recording. It was a non-working number and because I dialed the number for Bennoti from the TV ad, I didn't have the number to call them back until I saw the advertisement again, after which I called them to cancel the order. I eventually got through to a "real" person and was told that I called too late and the order was sent the day before. They told me I can refuse the shipment and would only be charged the shipping and handling, which I agreed was only fair. I have tried to contact them to see if they received the unit yet, and when would I be credited ($322.00 was charged to my credit card). After I dialed their number, I was told that they were very busy with the large response and could wait for the next available operator, or go to their website. I waited until I was told this same message 2 more times, after which I was disconnected. This happened over and over again, so I went to their website and wrote an e-mail to them stating that I did had returned the unit and wanted to be credited. I have sent 3 emails and still have not be contacted. BEWARE OF THIS BENNOTI COMPANY AND THE "FREE" ESPRESSO MAKER, BECAUSE THEIR CUSTOMER SERVICE IS VIRTUALLY NON-EXISTENT!! Mike in Seattle.
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January 30, 2007
I paid $171.60 for nothing!
I purchased the Bennoti espresso maker and was very excited when I received the machine. I immediately tried to make express and the machine leaked coffee and water all over my counter top. I was able to access Nasser, the company owner and he was very anxious to help. I returned the machine to him, at my expense, and was shipped another machine. It also leaked but at that time customer service answered my emails and sent me a pick up tag and I returned to them the machine and the coffee pods. They received on Jan 10th but I have yet to see any credit. Their customer service does not answer. The recording tells you to email them and that they will answer shortly...they have not answered 5 emails. I paid them $171.60 for nothing, no one can afford that nor should any company treat their customers with such disregard.
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