I purchased a gorgeous designer tote bag on Bergdorf goodman.com–a bag arrived, but it was NOT the bag I ordered, but a dowdy, outdated satchel. I returned the bag and was refunded. Listen to this! Several weeks later, Bergdorfgoodman.com re-charged the item on my credit card, an UNAUTHORIZED CHARGE. I called and emailed them, but they gave me the runaround, not returning my calls. My credit card company reversed the charge. You won't believe this! Bergdorfgoodman.com attempts to charge me a third time.I immediately notified my credit card company. Beware!