Berry Co. has a practice of extending the life of phone books and then billing you for the extra months, only they don't tell you this up front. They also have a practice of switching accounts to an "Auto Renewal" so that they don't have to contact you to renew your account. I have filed a complaint against them with the BBB and I'm still battling with them over the remaining balance they say I owe. I have asked for over a year for copies of signed contracts and all documents related to my account. Their response was to send me to numerous persons in the company and to this day I have still never seen any documents on my account. I will never do business with this company again and have told them this everytime I speak with them and I will not pay what they say I owe since there seems to be no proof.