Bought a Panasonic PV-GS90 Mini DV Camcorder from Best Buy. Went home. Put a tape in to test camera and try it out prior to a trip. During playback, I noticed a green dot on the screen. It was a dead pixel. I went to the store that day to return it. After 1st doubting the defect was there, the return clerk finally admitted seeing it. She says they will take it back----but I will have to pay a 15% restock fee. Needless to say, I was furious.
Charge a customer 15% to return a product bought less than 24 hrs before.
She said that is the company policy. I ask to speak with the manager, she said that is the managers answer.
I research the corporate profiles and also the web and THIS SITE. I find the person in charge of Customer Service- for the entire company...Lisa Smith...VP Enterprise Customer Care...ph# 612-291-5421.
Her assistant is Allison. Allison mentioned Lisa was out of the country but would connect with someone to handle the problem. Dana Willie listened to my issue, called the store manager and assured me if I returned the product, no restock fee would be charged. I will be returning it in an hour. Hope they stick to their word, but either way-they need to change their policies.