We had a reservation, guaranteed with a credit card for a 3 day trip to visit our daughter in Hollywood. We arrived late at night and were told they had overbooked so we would have to go to another hotel. They sent us miles away to a shabby part of town with a noisy bar right next door. This was very frightening to us as we are somewhat elderly and don't usually drive at night. The hotel had no carpeting or hot water.

The hotel manager said this happens all the time. Warning! You will not have a guaranteed room at this hotel, no matter what they say on their website.