after driving all night, 13.5 hrs. we arrived at our hotel at wich we had prior reservations for over 2wks. we showed up at 10am exhausted ffrom our trip, they told us that check in is 3pm and that they would get our room ready early if possible. so we left for the beach for a couple of hrs. wer come back to watch them rent room after room for 4 hrs insisting they didnt have a two bed smoking room, and i watched the lady rent out to or three walkins when we had had our res for a month. now ive been here for 5 hrs waitng on a room, im tired and pissed off ive been up for two days. if this is the service i get for planning ahead best western WILL never be included in my travel plans again. this is bs