I made reservation for 1 day and when I arrived, they had no record. I had confirmation number and they said it was the day b-4. and that I was charged no call no show. If I want to stay, I'd have to pay full price for the room again. The room was lousy and nasty.
Per the desk and 800 number given me, The manager was unreachable for any help.
When I did get a manager 3days later. I was offered 50% off next visit.
I asked for 50% cost back now, and was refused...I'll never be robbed by best western again.