I purchased 2 desktop from Bestbuy over Thanksgiving in 2009. Around 2010 Thanksgiving, I saw 2 charges from Bestbuy on my credit card statement. I called the credit card company and was told that they were for Software renewal. The credit card company even gave me the phone number and the name of the department to contact at Bestbuy. I called Bestbuy. I was told that the charges were for Anti-virus software renwal. However, the problem is I NEVER INSTALL the software! Anyway, I cancelled BOTH "renwal" that I never ask for right away. Then, when the next credit card statement came, I found that the refunded amount was a bit less than the renewal fee for one of the 2 "renewal" that I did not ask for! I called again. I was told that the refunded amount was pro-rated.

I was unhappy with this answer. I asked to speak with the supervisor. The operator came back and said the supervisor offered a $20 gift card to me. This is slightly more than the "total lost amount". I accepted this.

However, I really think that some people is going to sue Bestbuy for this practice!