waited 6 weeks for the card and /or statement. never received either.called best buy to get phone # for information. found out i was being charged a late fee as well as supposedly getting paperless statement. tried to explain i had no card thus no account number to reference. refused to give me number and tried to charge me to make a full payment by phone and close the account. finally got them to waive late fee and phone charges top pay account and close it. a week later called to inquire why payment hadnt posted to my checking acct. and new fee of $ 5.99 had been posted. still received no letter confirming closed acct. waived fee told me i had a zero bal. a few daYS Later collections started calling never leave a message but call 5x a day. I call and inform them pmt. had been made but lo and behold they have the wrong acct. # for my checking acct. and ar charging another $35 dollars for returned ck fee. finally yelling i get fees waived and reprocess pmt. waiting to see if they get it right.