I made an online purchase on November 25, 2008. Pleanty of time to receive a great deal on a Garmin Nuvi GPS with delivery in time for a Christmas present for my daughter. I received a call from Sammy on the 26th (extension215) to please return a call. I did, only to discover Sammy was trying to add a memory card (which was not needed) for a very inflated price. Then he wanted to sell extended warranty, which I also declined. I waited another week before checking on my shipment. You cannot eamil them, but you can track your order online; however my order was still listed as processing. I called several times and was put on hold for very long periods, from 20 minutes up to an hour. I was told each time they were waiting on a shipment from the factory. Finally, after a long wait (again) on December 19th that the order would not be in in time for a Christmas delivery. I purchased the product elsewhere and paid for next day air shipping to receive by Christmas. I decided to leave the order intact to see where it went, and as of January 5, 2009 the order is still being processed. I called again(at 10 AM as they do not open until 9:30), waited for 20 minutes and was told I had to call back at 11 AM to speak to someone in customer service. I seem to think that the reason the order is not processed is because I use Amex which protects against scams. DO NOT PURCHASE FROM BIGCAMERADEALS.COM