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November 15, 2008
Awful experience
I need new brakes for my van. yesterday I called and went down to Big O Tires. I was given a quote of $178 for front brakes, $278 if it needed rotors. This morning all of a sudden that price has changed to $425 for front brakes with rotors... amazing how that happens!!!
After a couple of phone calls I found that in Torrance will do front brakes, rotors AND an oil change all for $270, while they are at it they are going to change my tail light for free.
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August 24, 2008
didnt honor warranty
i purchased 4 new tires and a spare, an alignment new shocks and struts a tune up the works... i spent over 3000.00 dollars... and two days... only to find that 3 months later and only 10, 000 miles my tires were wore down to the wire i traveled 4 hours back to the location to get my tires replaced on there so called warranty... i had to wait 3 hours while they called the business owner to get me help ... heres what happened... the only way for them to do anything was if i bought 4 new tires and sent my old ones in to be evaluated by an authorized tire person... so who are the people who work at the shop???? i guess not authorized tire people. i had every paper and every rotation documented and told that the wear on the tire was not anything to do with alignment or suspension. i was heated and laughed when they told me to buy 4 more tires... and not to mention the spare they gave me was defective... big o tires sent me out of there to drive 250 miles home on tires that were unsafe and told me i should go to the quick fit tire to get used tires so i make it home safe... ha ha ha how is that for funny... and told me to call customer service and file a claim. i am so dissapointed that i ever thought this company would honor the warranty after i spent so much money
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June 6, 2008
Buyer beware
I spent over $800 on tires and wheel alignment at this Big O Tires. They not only dirtied the interior and exterior of my car, but they caused damage to 3 of my wheels from their tire and alignment equipment. They reluctantly offered to pay for 25% of the cost to resurface the wheels and told me that I would be without my car for two days. They never offered to pay for a rental car for me for the two days nor were they willing to do better on their compensation to rectify the situation. Jeff and Jan's attitudes were terrible and their customer service was non existent. Do not try to save money by going to this shop. They are rude, they do lousy work and are irresponsible.
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December 3, 2007
Didn't honor replacement warranty
I've been buying only Big O tires for years, but a new policy cost me $120 to replace a tire that should have been free under what I thought was their warranty.
What happened: Major blowout on the freeway, shattering 1/3 of the sidewall and splitting 1/2 the tire from the tread. Changed to spare, brought it in to Big O the next day and asked, "What can you do?" they said, "You're under warranty, free replacement" and sent me to a neighboring Big O that had the tire in stock. There, they replaced the tire, then charged me $120 saying they have a new "Run Low Tire" policy that doesn't cover any damage whatsoever.
Sounds like BS to me and a easy way for them to reneg on their so called warranty.
Store: Highland CA, Tires: Legacy Tour, Bought: Apr 06, Miles: 25,000. This was the second freeway blowout on those tires...
My recommendation is not to buy tires there - you'll pay higher prices, get tires that blow out, and be serviced by a dubious warranty.
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