I ordered a NEW book from them and received, after a pretty long shipping time, a clearly used book with a cracked DVD in a broken case. After several attempts to contact them I finally got a note that they would take a return. This is a college text book - if I wait for anotuer book to arrive from them the semester will be over. They are slow to ship and absolutely LIE about the quality/condition of their items. I hope someone finds this review before making the mistake of ordering from them!