Charged me $8 for a 'collect call' received from california on 9/29/09 that I never even heard of. I told them that I was outraged and how this could have happend since I wasn't even home at the time the call took place. They replied, 'your answering machine must've picked up'. I asked how my answering machine could have authorized a collect call from a person I didn't even know, they replied 'i'm sorry we will refund you'. I asked when they replied, 'within 2 billing cycles you will get 70% of it back'.
I flipped out and asked to speak with the manager, she said they will handle it and refund me 100% of my money. I told them that I was not satisfied and that what they're doing is completely illegal.