I bought BitDefender Anti Virus software on line and downloaded to my computer. Software would not install. I contacted BitDefender three time for help and the never responded. I finally got hold a a person in support who transfered me to admin. After my complaint they said it would take 5-7 days before they could refund my money.
I still have not gotten a refund after 14 days.

How come they can take your money in seconds and it takes them forver to give it back?