This company is awful. I ordered Swivel Sweepers on 6/1/07 for delivery by 8/1/07. Still waiting. The ad for the sweeper says "all orders ship in 24 hours" The ad looks genuine, exactly like the TV infomercial. It turns out they change the rules after you buy, saying 30-60 days, but probably less than 15. You cannot cancel your order. On Aug 1 I was told it was on a ship from China and should clear customs within 30 days. I am not holding my breath. I fully expect these to be counterfeit as I ordered Swivel Sweepers from Haband and they were counterfeit, looked good, but had zero power, and the handle was so flimsy that it broke off. Haband gladly took them back with a full refund, so I have no complaint about them. I just have a complaint against Biz Builder. I am anxiously awaiting their next excuse! I'll keep you posted!