I purchsed a brand new DVD from blockbuster. The cashier assured me i could return it if it was defective. The transaction was very pleasant

One of the dics did not work and when I tried to return it (same day, I live down the street) I was laughed at (RUDE!) and told I could not get a refund or exchange the now open DVD because I most likely burned it to my computer. I was told that my only course of action would be to contact the manufacturer (the PO box on the back of the case) !?! REALLY?!?
They refused to even test the DVD but were happy to toss harsh accusations my way until I left the store.

I was shocked, I'd never pirated a movie in my life and here was some punk accusing me of ripping off a DVD I could have (should have) simply downloaded online (sex and the city season 5). I couldn't reason with the employees, it was simply not their problem.

I know you're thinking "well she was probably rude". I can assure you that was not the case...I would not have sought out this website unless I really wanted to let of some steam.

It may be Blockbusters policy to refuse returns of Brand New but open DVD's but it was not acknowledged on the receipt with the rental-return instructions, or verbally. Additionally the employee's refused to test my DVD and treated me like a scam artist. It seems strange to me that Blockbuster's policy is to refer customers with defective products directly to the manufacturer. I believe that the empoyees at the Central Sq location were messingaround with me and I just wanted to put that out there.

Thanks!

I understand the new release being $5 for 5 days, that is the same as a redbox or blockbuster stand. BUT a very old movie? My children went with their father last night to rent two old children movies and it was $11!!! I could have bought them a new movie for that price. It is absolutely absurd. In this economy we don't have much to do with out children anymore and a movie night is easy to do. But not anymore! I would rather take them to a movie for that price. I was shocked. I have a netflix account already and just pop into the blockbuster store to rent for my children or when I need a movie fix. But not anymore. I QUIT blockbuster for good.

THEY WITHDREW 21.00 OUT OF MY ACCOUNT. HAD LATE CHARGES IN JAN. THEY SAID THEY SENT OUT LETTERS IN JAN.. NEVER RECIEVE ONE LETTER THEN SEND OUT AGAIN IN FEB WELL ITS MARCH 29 AND THEY JUST TOOK IT OUT OF MY ACCOUNT. I WAS NEVER NOTIFIED BY PHONE OR MAIL. THEY DIDNT GET PERMISSION TO WITHDRAW THAT MONEY.. BE AWARE!!! NETFLIX WILL HAVE MY BUSINESS MOVING FORWARD!

What has happened to Blockbuster? I, as a customer, am absolutely done with the company if the store I frequent is any indication of the companies attitude toward consumers who spend a great deal of money with them. Especially in this economy.

I have been renting movies at Blockbuster for almost 10 years. I would say on average I spend $100 - $200 per month on movie rentals, as I am not an active cable subscriber, and rely on movies as my primary source of at home digital entertainment. One of the primary reasons I have consistently used blockbuster, up until now, is their relaxed policy toward late fees.

I have always, and repeat, always enjoyed the "no late fees" program blockbuster has offered. I often rent 5-10 movies at a time and return them when I want another batch. This has worked perfectly well for me since the launch of the service. Even paying the restocking fees which bumped my average rental price above the competition, I was always happy to pay what I consider a premium for the ability to return a movie I will never watch again.

About 3 weeks ago I went to rent movies and upon checkout was presented a single movie case (12 rounds was the movie) and a lengthy receipt documenting a charge of one hundred and eighty dollars ($180) made to my card on file. I immediately questioned what the receipt was for and why on earth I would have a $180 dollar charge (on top of all the rental fees I have already paid). This being a Saturday night, there was a lengthy line forming behind me as the person helping me struggled through her system to figure out answers to my questions.

I was briefly told that my movies were "too late" and that I was charged for them. This didn't make any sense to me as I have never, and I repeat, never, had an issue like this. I finally, after 5 minutes of standing there and quite a few angry customer looks, told the lady helping me, that I would follow up at a later time to resolve the matter. I left the store with my rental dvd's and one additional unexpected DVD that I was told I bought. But for $180?

Two weeks go by, and I as a business owner, being very busy did not bother to follow up on the matter. Some simple misunderstanding, a mistake made in a system, it didn't matter. It was just $180. I return to this same store with my girlfriend to return these movies as well as rent a few more for a nice quite evening. That night, my girlfriend was checking out while I skimmed through a magazine that caught my eye. From a distance I could hear a store clerk explain to her that she owed $120 on her account for movies she failed to return in time. Keep in mind this is totally unrelated to my account and the movies I just returned. Of course, hearing this, I walked over to try to understand the situation and was told the policy is more than 10 days late and we purchase the movie with no exception (rather than 30 days in the past).

I politely asked for the contact information of the store manager, the clerk we were in front of, said she was the store manager. I asked her for a card so that her and I could discuss the matter at a later time. She declined to give me any information and instead told me to call the store the next day. I asked for the information of a district manager as well as if blockbuster was a franchise or corporately owned. I was told it was a franchise and that the only way to contact a district manager was through the store manager. She then highlighted a store phone number on our newly created receipt and wrote the name of someone who she referred to as the store manager (I guess she wasn't?).

I spend thousands of dollars a year legitamitly renting movies. Now I'm spending hundreds of dollars a month buying previously viewed movies for $20 a piece that I have never ever had to buy before. My rental habits have not changed. The store, the company, the policy has.

In addition to all of this, the initial $180 that was charged did not result in any movies being given to me (owned). On top of all this I do not believe there is a signed authorization on file for Blockbuster to charge the account they have on file.

I ask the consumers, what would you do? In this tough economy, with so many rental options, I would think any establishment would bend over backwards to ensure customer satisfaction.

Blockbuster tried to rip me off. They overcharged me for a movie purchase and refused to refund me the difference. Only after arguing with them did they finally give me my money back. The people at the Victorville branch were rude and extremely uncooperative.