Of my last 20 online "rentals", as a member of BlockbusterOnline's video service, 17 of the rentals were claimed to have been "shipped" out and then "received" back by Blockbuster. The problem is that the videos were never received by me. Typically, Blockbuster has claimed to "receive" the videos 2 to 3 days after they were "shipped". Clearly Blockbuster is not shipping the videos at all but appears to be using this tactic to reduce the number of videos that they actually have to ship under their "Total Access" program. Blockbuster refuses to address the reasons for their failure to deliver the service that is being paid for...