Ordered flowers for my friend's 65th birthday. The flowers arrived almost dead with a couple of roses missing. They also promised iris in the bouquet and that wasn't there as well. Bloomex has the worst customer service. They provide several phone numbers on their site which seems to go to voicemail. I called several times and was unable to speak to a live person. I left messages and no one returned my call. I also sent email but yet to receive a response.

I am disputing some of the charges with my credit card company. You are guaranteed disappointment by ordering from this company.

Where to start?

I live 12 hrs away from my mom, and every year, order her Mothers Day flowers to her place of employment in Armstrong, BC. I phoned 2 days ahead of time to ensure her flowers would be delivered on the Friday before Mothers Day weekend. And, just to be sure she receieved her flowers before going home from work on Friday, I paid EXTRA for a morning delivery. I chose the 'Joyful and Thrilling' bouquet.

Well, guess what? Nothing came. I felt horrible!! My poor mom receieved nothing for Mother's Day! And the story gets worse. I phoned and phoned and talked to countless customer service agents. I was given the run around, my phone calls were never returned and I was literally hung up on countless times. I used the online customer service agent and was just disconnected. My emails were never answered. Finally, one did return my call and the next week they sent flowers. The WRONG flowers came and they were DEAD!! Once again, I was given the run around, hung up on, and no one returned emails or calls. I can't even tell you how many phone calls or emails I have put in to the company. They make damn sure you can't get a hold of anyone, and I think they hope people will just go away if they ignore them long enough.

Almost 1 month later, flowers were going to be resent in place of the ones for Mother's Day. Well, they didn't come on the day they say they were going to, and worse yet, they are once again the wrong flowers and dead! My Mom said they looked worse than the first batch! WTH is going on with this company? They are the biggest scam artists out there! Are they getting flowers out of a dumpster? I am serious, what are they doing? It's like they are sitting in a box for a week before they get to where they are going. And why the wrong flowers? Are they buying florists flowers that are on the verge of dying for a discount and using those? I just can't figure out how they can screw absolutely everything up!

I am a real person telling a real story here. I have seen on these blogs that some people say some of these complaints are maybe the competition? Well, I am just a woman out 70 dollars and I have a Mother who received squat on Mother's Day. (My order # was 809777 and I am happy to show anyone the transcript between myself and the employees..I want everyone to be warned and know this is a legit story! )

I take solace in the fact that my mom works in Armstrong at a plant (Colonial Farms) that employs just under 100 people. I know everyone seen those flowers and knows the story behind a week late delivery which turned into a month, 2 wrong orders and 2 dead batches of flowers. You know what they say about bad service...one person tells 5 people and so on...This company just lost out on a lot of business! I intend on writing my story on every site I can so no one else has to go through this. Not only am I out money, but the sentiment was ruined on a special day.

I emailed the company after my second dead batch came and they told me there was nothing they could do. They claim they did all they could to fix the problem and that my VISA would NOT be refunded. Like I say, this company is horrible in absolutely every facet. From the dead flowers, the wrong flowers, being treated like I am a dirtbag because I want an explanation, the lack of customer service, being hung up on numerous times, and basically just ripped off...it's just unbelievable!

My advice is order right from the store in the exact town you want them delivered to! It might seem like you are getting a deal online but believe me, there is no deal to be had! Go to the florist store yourself, or at least phone the store yourself. These big companies who supposedly give you deals just don't exisit. I wish I would have done my research. It is way too easy to get scammed, I know I sure got duped!

Since I was going to be out of town for the days immediately preceding Mother's Day, I ordered flowers for my Mom on April 30. When I googled "florists, Penticton BC, Bloomex was one of the first ones to come up. I chose a bouquet and ordered the flowers be delivered on the day before Mother's day. She received the flowers the day after Mother's day and they were half dead and flattened, some broken. We were both surprised that the flowers had come from a Vancouver florist and had been shipped by truck to Penticton, a 6 hour drive away. When she told me, I contacted Bloomex by e-mail through their website and waited. When I received no response I had my Mom e-mail me pictures of the damaged bouquet and I forwarded them on to Bloomex with another message. Again no response. I phoned them and, of course, got voice mail saying they would call back in 24 hours. 48 hours later still no response, so I e-mailed again and phoned again. After the May long weekend I received an e-mail apologizing and stating that they would replace the flowers. A week and a half later, when she still had not received the replacement flowers, I e-mailed again, then I called again - then I called AGAIN. Finally a representative called and said they hadn't sent the 2nd bouquet because I hadn't responded to their e-mail. I pointed out that np where in their message did it say that I was to respond, it simply said they were replacing the flowers. period.

Yesterday I got an e-mail from my Mom saying the replacement bouquet had arrived. It is half the size of the original and when she unwrapped it most of the petals fell off the flowers and some were actually rotten. When I contacted Bloomex they said that when the first order was unsatisfactory I had the option to reorder or obtain a refund. No one offered me this option. They now refuse to refund my money.

Bloomex mgmt has posted on other websites saying that their competitors post all these complaints - well I am not a competitor - my confirmation number was 805669 - I am just one of the many people Bloomex has not served satisfactorily. I strongly urge people not to deal with them, they are unscrupulous!

I purchased flowers and a gift basket from www.bloomex.ca for my mom for Mother's Day. The flowers and basket arrived 4 days late, the flowers were the incorrect order, half of them were dead and the other half didn't open. The gift basket treats were cheap and had the wrong card attached to it. When you call the service center you only get an answering machine that tells you to leave a message so your issue can get resolved quickly, what a joke...it's been over 2 weeks now and my mom has been waiting for someone to pick up her dead flowers at the office with everyone watching out for the MIA pick up man, how embarrassing!!! We would just like to warn people that if you would like the correct order and flowers that aren't dead not to do business with this company! Save yourself the frustration and disappointment!

Do not buy here, It is the worst service online ever!! I ordered 12 red roses for Mother's Day. I paid delivery time 12 -5pm. Flowers were delivered almost 9 pm and there were 8 red roses and 4 yellow!! What on earth some serious company would do that. Customer service doesn't work, they tell you to send email to wecare@bloomex... but They never reply you. The guy on the phone doesn't have any good response.

Worsttt ever!!!