I made an order for may long weekend with this compnay online. i received a confirmation email verifying the date and time. when the flowers did not arrived i attempted to call the Order Inquiry line and was put on hold for 2 hours before i gave up, i assumed they were closed for the weekend. I tried calling again the next day and was again put on hold for an hour when i gave up. I emailed a complaint and was informed that they do not deliver on weekends or holidays even though they accepted my money, data, and time AND sent confirmation. i then tried calling them back again but this time choose the sales department at which time I was put into contact immediately with a representative. I explained the situation with the rep and was informed the same that they do not deliver on weekends or holidays. i was informed i would be recontacted by a manager next business day. I am still awaiting resolution with the BBB.

I ordered a gift basket to be delivered to a business for Christmas. The delivery was to have been the next day. Several days later, they still have not received the gift. The online chat told me they would check it yesterday and get back to me. No one did. I tried online chat again today and was disconnected after one brief statement saying they would check into it. I tried 3 more chats and was disconnected abruptly on each attempt. Once disconnected me without even asking what my issue was. I left two phone messages that went unanswered and emailed them as well. I have just notified my credit card company to remove the charge and told Bloomex to cancel the order. They are the WORST.

I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.

Since they ask for full name and order # - as if we would make up their horrible service, Cheryl Moore 924987. Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!

This company does not care about delivering service. They are simply taking money and hoping that you will go away when they have ripped you off since they have no customer service and do not return calls when you inquire about being screwed.

Hi Have been ordering flowers from Bloomex to send home to family and friends in Nova Scotia. I have never really seen what they look like until they arrive until today. My mother sent me a photo of the roses I sent to her for her Birthday. The photo on the website displays a beautiful arrangement of pink, red, white, yellow, and orange roses. It was beautiful so I ordered it. The actual arrangement recieved has 2 cream, 2 orange, and 8 red roses. It is horrible to look at, tacky and just not at all what was expected. I am so bothered by the lack of customer service. It doesnt exist. I sent the photos to compare and they said becuase they were not damaged nothing would be done. I will never use them again and will be telling everyone i know about how horrible of a company they are to deal with.