Thank you very much for your excellent service. My wife said the flower arrangement was one of the nicest she has received.I will be using your services again, Thanks so very much! Barry

Bloomex, I'm suprised this company is still able to operate. They are not reputatable company whatsoever, BEWARE of the the SCAMS! Recently, there has been a death in the family and my aunt wanted to send a basket full of imported cheeses, etc. not only did the basket NOT arrive the next day (as promised by Bloomex) but 3 to 4 days later and not at all what was ordered; what was received was a cardboard box filled with chocolates seemingly just thrown off the shelves and sent, no card or basket included. And what makes the matter worse is the reciepent of our "gift" is a diabetic. I would love to congradulate Bloomex on their great customer services, reputation, and professionalism...Please do not fall victim to this SCAM and unethical company like we did. Lesson learnt.

This company is unethical, and practices false advertising/deceiving marketing tactics. There is NO customer service here...simple very arrogant personnel ensuring the bottom line of the owner...who gainfully exploiting people with very poor quality goods and services. I order flowers, was misquoted with respect to product, delivery and on top of it they failed to delivery the flowers in a vase. When I finally got through to someone (weeks later), I was treated rudely, the person was condescending and thought she was doing me a favour...they then delivery a “plastic” vase three weeks later. If you care about quality, respect, service, integrity and what you are paying for...do not purchase from this company.

I ordered a fruit/flower/chocolate gift basket what I recieved was not at all like the description. Substituted a partially rotten pineapple for a pineapple, no grapes, no bananas no nectarines. Instead it had the chocolates, apples, oranges, kiwi a pear and a rotten cantelope...and cheese?
When I complained in emails and voicemails asking for my money back or a new delivery of the correct gift basket I was told that I was highly suspicious! As a nurse administrator and director of care for a highly reputable retirement home having charge of 60 seniors and over 50 staff ...I was highly suspicious.
I spoke to a customer service rep who told me the only supervisor above her was the boss and she said, " yah, I wouldn't hold my breath or anything as it is highly suspicious" She needed a photo of the gift basket and then they could send it out. I told her that the nurse who received the basket through the canteloupe in the garbage after salvaging what she could. The rep then said that is highly suspicious. ( I don't know about you but If I received a gift basket from my boss I wouldn't be prone to photograph the rotten produce and give it to her I would do just as she did and thank her then take it home and discard the rotten food.) She is polite the customer service rep. was anything but. I used this company happily on 2 previous and recent occassions I spent nearly $400 on the 3 occassions and yet over a rotten fruit I will apparently not "hold my breath."
I am disgusted and angry and hurt. Not for myself and losing $91 on a basket but because my attempt to thank a staff member for her extra efforts turned into a poor showing of gratitude.
I guess that I am satisfied in knowing that I will not send another rotten basket. I will purchase basket from local retailers or simply give money or gift cards. Thanks for your insults Bloomex I will get my $91 back in complaints on the internet and to the newspaper and to all the people in Ancaster, Hamilton and so on!

Yes! Another complaint about Bloomex for who may be interested (it mimics many of other stories you’ll find on the web --- rude, no callbacks and no delievery).
I had placed an order online for my partner’s birthday as well as our anniversary on Jan 13th, 09 and to be delivered on Jan 14th, 09. Received order confirmation and another email indicating my order status is “confirmed”. Fast forward to Jan 14th after 5pm (according to their delivery procedure for $9.99 guarantee delivery from 12pm-5pm) my order still has not arrived. I went online to seek help via live chat on Bloomex website at approx. 5:10 pm on Jan 14th and waited for 45 minutes before a screen popped up and said “"Sorry no operators are currently online to provide live support.". I proceeded to call customer service and left a message asking for someone to call me back with the status of my order. Although I was very disappointed I was still hoping that it will arrive the next day. Next morning Jan 15th I called back and left another voicemail. This time a representative was kind enough to call me back, however; they have no record of my order no. She asked me “are you sure you order with Bloomex?. I thought I was crazy for a second. I replied “would you like me to forward a copy of my confirmation email from Bloomex?” Then she said someone from customer service will call me back. On the same day, I also sent an email to customer service explaining my situation and asking for someone to call me back with the status of my order and if they are not going to delivery my order and then please don’t charge me for it.

In summary, as of now on January 17th my order still has not arrived, Bloomex had already charged my credit card for the total of my order, no live help online via chat window, rude and incompetence customer service representative, no reply to my email, no phone callbacks. I STILL DON’T KNOW WHAT HAPPEN TO MY ORDER 4 DAYS LATER. THIS IS AN UNACCEPTABLE WAY TO DO BUSINESS ANYWHERE.

EXTREMELY FRUSTATED…I must thank Bloomex for being extremely unreliable, wasting my time and most importantly ruining our special day. I must ensure that no one in my social/professional circle will ever order with Bloomex.