On fri., 11/07/08 I ordered a flowering plants gift basket( 4plants) and 2 helium Happy Birthday balloons for a Dr. friend of mine for his birthday. I wanted something very special for him and to have it delivered on Sat., 11/08/08. It was the first time I had gone onto a web site and ordered an arrangement. I saw what I thought he would like and phoned in the order. The person assured me that the basket would get there on time. Their supplier was also in Calgaryl, even though she told me that I was talking to Ottawa. She also said that there would be an extra $15.00 fee to ensure delivery. I agreed. I had an appointment with the Dr. on Mon., 11/10/08. I found out that the gift basket did not arrive until Mon., 1110/08 and they were left of the front door step of the business. Staff open the offices at 0700 a.m. They were in poor shape and did not resemble the the order I had chosen. When I arrived home in Red Deer, AB. I telephoned the 1 888 number and after listening to all of the options you still ended up with an answering machine to record your message. During the course of two days I tried in vain to get a hold of someone to tlak to other than a machine. None of my phonecalls were returned...Cosequently, this was a very caostly affair that will long be remembered and a definite something, something to share...Sandy from Red Deer, AB