I had a family member pass away this week. I don't live in the same town as my family and wanted to send flowers to them. I ordered on-line. When the delivery finally came, it came a day and a half late. The delivery person rang the bell, dropped the flowers on the door stoop and literally ran to the truck, peeling away down the street - my father watched the entire thing from the front window as my step-mum was answering the door. They didn't even give anyone the chance to open the door! I should also mention that the day registered over 30 degrees celcius! What chance did the flowers have in that heat? The company was provided with both day and night numbers for the delivery location. When I called the number on the website (4 times) I was cut off once I jumped through the hoops to even get to the voice mail for complaints. I tried the on-line live chat and also got no where - had to wait on that operator too! All I got was sorry, that's our policy - hard to believe that's anyone's policy. I would definitely advise anyone who needed to order flowers to NOT order from Bloomex! It's bad enough that the flowers were so late that the funeral was OVER by the time they arrived, but to drop and run is inexcusable.