This was the worst experience I have had with an flower company. I attempted to order flowers for Mother's Day to be sent to my mom and mother-in-law. Both were completely wrong from what was ordered. I tried to have my mom's corrected and redelivered and they never showed up. I had to call back to find out why they never showed up to receive a call later to say they could not get what I ordered. Not flower company that delivered the wrong thing actually came back to my mom to pick up what they delivered! Who does that!!! My mother-in-law's was also wrong but I was only able to get half off because if they gave me a full refund the flower company would be coming back to pick them up! Blooms Today ruined my mother's day gifts to my mom and mother-in-law. I will never order from them again!!!

These horrible poeple are are about to go out of buisness soon cuz i didnt receive my 100$ flowers for my mother and that made me very angry and sad cuz i ordered them 2 weeks in advance those idiots took my money and sent me an email saying im sorry about the inconvinence we will return your money back in 5-7 buisness days. very unproffesional!!! It took them less then a hour took take the money out of my account though i can tell u that !

I called and emailed Blooms today 9-2010 to cancel my subscription. I also tried their online cancellation with no luck. They however contine to charge me that $9.95 every month. I call my cc and filed a complaint with them and that was no help. After spending 10+ mintes on hold today I finally get to speak to someone, but that time I am a bit frosted as my time is very valuable. I again asked to cancel and asked why it had not been done when I called and emailed back in Sept 2010. The woman claimed they had no record of my call or email and refused to refund any of those past charges. Furthermore the flowers that I sent through them arrived in less than wonderful condition and cost me a fortune! Even though on checkout it was only to be $19.95 to which they added several other charges that appeared on my cc statement but were not displayed at the time of checkout. What is it going to take to stop them from doing this to people? Thanks!

I ordered the flower a week before my best friend's birthday, and got the confirmation.
However, I did not get any notice (delivery confirmation or cancellation) on that day, and
obviously did not hear anything from my friend.
It turns out that the flower was never delivered and they didn't even bother to notify me.
Their service is very poor and the way they handled the conflict was absolutely unprofessional.

Yesterday I purchased flowers online. It offered 50% off flowers for new customers. Even though my receipt stated that my card was charged $37.73, my bank account reflected two charges of $57.73 and $9.99.
Then I received an email today that said I had enrolled in a rewards program and would be charged $9.99 per month.
I called Bloomstoday and left two messages for a supervisor named Catherine. The rep was rude and said she wouldn't credit my account and if I cancelled the membership, I would be charged the full price for the flowers. This is a scam. They claimed the membership fees were clearly posted online, but it wasn't. Here is the latest email:

Dear sean faustina,

Thank you for contacting our Blooms Rewards customer care center. As requested, full refunds of all Blooms Rewards membership fees have been credited back to your account including the initial $9.99 fee to join for the first 30 days and receive all membership benefits. The 50% Blooms Rewards discount on your original order has been removed and charged to your credit card account on file. As outlined in the Blooms Rewards terms of service, any customer who chooses not to be a member and receives a full refund of all membership fees including the initial $9.99 fee join is not entitled to member benefits. Member benefits include the 50% discount received on your original order for joining.

Once your membership is cancelled you will no longer receive the $10.00 savings off your future Blooms Today orders and will not be eligible to re-enroll in the program for 12 months. Members are limited to one 50% discount per lifetime as stated in our terms of service.

Amount of original discount: $20.00.
Transactions credited and debited to your account:
Order# Date Amount Status
BR80263072 2010-11-12 9.99 Credit


Regards,
Blooms Rewards Customer Service Department

So I am getting $9.99 back but still paying $57.73 for a $19.99 plant. What a rip-off. That's what I get for trying to throw some business toward a "family-owned" florist. Next time I will stick with 1-800-FLOWERS.