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vcyounker
February 19, 2009
Flower Delivery
My husband ordered flowers to be delivered to me at my work the day before valentines day. Well, first the flowers were not delivered that day, although we were charged, so he called on valentines day to find out why and was given a new confirmation number, and we were charged $69.23 again. The flowers were delivered and they looked nothing like the picture in the newspaper ad. They were supossed to have roses and lilies, and had mainly carnations. The arrangement was wilted and very small.
We called Blooms Today and were told they would credit the additional charge in 5-7 days. Plus a $15.00 discount for the bad flower arrangement. It has been 6 days and no credit. The girl on the phone talked to me like I was an idiot when I called the first time. She even said " Let me explain how this works" in a snotty way. We will never deal with them again.
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November 29, 2008
told I was receiving a discount on purchase without rep explaining I was going to be billed a 9.95 debit from my credit card each month.
When ordering a florist arrangement to be delivered to another state, I was told that I would get a discount on my purchase if I signed up for bloom rewards. I was led to believe that this was a program I would get to review in the next 30 days to decide if I wanted to join. Instead, my debit card was charged a 9.95 fee at time of purchase and another charge this month. I just received the program information 2 days ago and without deciding to join have been billed a second time. In other words, whatever discount I received on my purchase, I have paid for twice-already. I have gone online and canceled the blooms rewards. Will wait and see what happens next month with the 9.95 charge.
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September 26, 2008
monthly charge on credit card
Credit Card charged $9.95 for some rewards program I never signed up for. Called customer service several times, also went to the website to cancel but this charge continued for five months to the tune of $50.00. What a scam this company is, they should be shut down.
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September 13, 2008
Extra Fees
I ordered flowers for my mother-in-law because she had just been diagnosed with breast cancer back in April 2008. It wasn't until this month (9/08) my husband notices a $14.95 fee on our credit card bill. He calls to question the charge and is told that when I ordered flowers from them, I (his wife) must have clicked on something on the website requesting a monthly fee from them. (LIARS!) I will NEVER order flowers from ANY flower company online again. Instead, call your local florist so they can send the order to a trustworthy florist in the area where the flowers are to be sent.
By the way, they cancelled only the month we caught on our bill. They wouldn't go back to April to reimburse me. I think the Attorney General in my state will be told about this incident also. This is stealing!
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September 2, 2008
Unauthorized debits
Month after month, our credit card is being debited $9.95. I have emailed, called customer service, and complained to my credit card company about these charges. I need this matter resolved quickly.
Sincerely,
Michael Stanton.
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August 31, 2008
Monthly charge
Every month, I continue to be charged $9.95 on my credit card from bloomrewards.com, though I have never signed up for it or given them permission to charge me. I ordered flowers from Blooms Today one time in April 2008 and have continued to be charged this monthly fee ever since. And, it's apparently not possible to get a real person on the phone at this company so I was unable to get rid of the charge for several months. Recently when I called, one of the options on their voicemail was to cancel bloomsrewards by going to their Web site. So I did that, however, I had to pay a total of $50 in fees over the last several months and I have no way of contacting a real person to ask them to remove the charges from my credit card. This is a very bad faith company and I hope you take this as a warning not to buy flowers from Blooms Today or its parent company, Flowers Sent Today.
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August 15, 2008
erroneous charges
After ordering flowers, a pop-up asked if you would like to save 50% on your order today. After clicking "yes" a charge of 9.95 was deducted form my account monthly. I have made numerous contact with customer service and am still being charged this monthly amount. Beware of this company!!!
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April 17, 2008
Wrong arrangement delivered
I ordered a floral basket bouquet for 59.99 then upgraded to the delux version for 69.99. I ordered from a picture online so I would know exactly what I was sending to my Mother-in-Laws FUNERAL.
Instead they sent a plant in a dish. Not to mention it was EXTREMELY sparse. HOW EMBARRASSING!!! I would rather have sent nothing to my son's Grandmother rather than this office desk ornament. They offered me a 25% discount. WHAT!!! I told them it's not the money, I want the name of the florist they used. They would not give it to me. Please do not make the same mistake go through your local florist yourself at least then you have some recourse. TERRIBLE!!!
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April 9, 2008
You pay but they don't deliver & zero customer service!
I placed an order last week. I had to call 8 TIMES to find out if the order was delivered! Finally they told me that although they CHARGED ME, they never delivered the order. They said I should receive the discount in 10 business days - yeah, I'm sure. This company has horrible customer service and no ethics at all. They will happily steal your money without delivering. The customer service staff is rude and incompetent. DO NOT BUY ANYTHING FROM BLOOMS TODAY!!! They are cheats and criminals.
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February 18, 2008
Scam and rip off!
They say your first order will be 50% off if you answer just one question. But then send email 'congratulating' you for buying a monthly ' coupon charge'. My 45.00 order was charged full price plus a 10.00 additional charge for this 'monthly service' NO HALF OFF> JUST BIG SCAM!!
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