Ordered Athlon/K7M/SCSI (~$3.5k) system by phone giving all info. They call the next day saying they lost the info - "pressed the wrong key". System arrived on time. Packaging was rather poor. The loose filler caused the box to get beat up. System checked out mostly ok. The occassional NT boot "blue screen" was tracked down to be from an "old" version of an adaptec driver. Playing audio CD's didn't work - tracked down to be a missing cable from the CD-ROM to the sound board. Called them on this one and they sent a cable - which got lost in mail, so they sent another. Both cables arrived the same day (2wks later). Only problem was, both were too short (SuperMicro server case). Decided its best to get cable from nearest OfficeMax. Looking inside the case, thought it looked messy with loose wires laying around - could have used some ties. The K7M comes with a CPU/fan monitoring utility, however, the CPU temperature and Fan rpm monitor do not functioning. Can only guess wiring not done correct. In summary, this was a custom system that needed more time to put together and test, but didn't get. On one hand, I'd label this as somewhat sloppy, yet on the other, maybe some degree of this is to be expected on custom systems. Bottom line, people were ok, price was fair, support was fair, and system is running fine.