I had filed a claim with boa home insurance for my patio spoke to an agent by the name of ALICIA MANRY at first she was nice send an contractor to my house to estimate the damages and said i was gonna get half of the damages paid in about a week .I called about a week and a half later and she was a complete different person horrible attitude and denied everything she said she couldn't be count accountable for what she had said before now I spoke to a supervisor and hope they could help me in anyway (SHE SHOULD GET FIRED OTHER PEOPLE NEED JOBS THAT ACTUALLY WANT TO WORK) I would never recommend this insurance to anyone do to lack of professionalism.