I've been a customer of Bank of America for almost 2 years, for the most part I've been happy with the service especially when dealing with the University Place branch. That branch has been the only reasons I've stayed with your bank facility. Here my complaint, your bank charged my account $150.00 (5 payments of $30.00) I believe for insufficient funds. This is not the first time this has happen and I shouldn't ignored it then. My mistake was to use Pay Bill to pay my bill on line and using the automatic account indicated in the pay bill section, however, unknowing I use that account number indicated on the Pay Bill section, I had money in my other account but your bank choose to charge me $30.00 for each of the bills I paid online.