after spending 6 hrs on line chat with loren & hayden till i was totally worn out and completely pissed off with their absolute assurance that my jack would be working (BULLSHIT) it is still not working and i told them that icant do this chat thing im not computer literate this is so long and hard i want to die . what the hell are you doing? g phone me or i will call our local t. v. station about you- bad p.r.! bob c, 778-772 2058