I read the warnings about this service but thought they must be overstated. I regret ignoring their advice to stay away from this company. I used the service once then canceled the account online and after I canceled they continued to charge my credit card for months. I called and emailed nearly 10 times and their customer service varied between polite, rude, and totally incompetent (see typical response below). They quit charging me but they never compensated me for the two months they charged me for a service I had canceled - it was honestly the single worst customer service experience of my life! WORD TO THE WISE: DON'T USE BOINGO!


Thanks for contacting Boingo Wireless.
Unfortunately I donot find an account for you. I searched by name and
email address provided and did not pull an account.
If you need further assistance please call customer support.

Warm regards,

David Almaraz
Online Customer Care
Boingo Wireless
800-880-4117 (US and Canada)
990-800-2646-4646 (Finland)
010-800-2646-4646 (Japan KDD)
00-800-2646-4646 (BE, DK, FR, DE, HU, IE, IT, LU, NL, NO, PL, PT, ES, SE, CH, TW, UK)
Email: [email protected]