Dear sir/madam,

On 24/04/2010, I had purchased a sofa set and had visited the showroom many times to admire the product as the color chosen was the same and delivery wasn't due till several months later.

10 days before the due date, my wife and I visited the showroom again to reconfirm the color and were contemplating whether to take a darker color but finally settled for the lighter original showroom color as our condo gets little sunlight.

The day finally arrived on November 2010 when the set was delivered but it wasn't the color that my wife and I had chosen. I proceeded to call Jasmine( owner of the shop and the one who served us) to make a complaint, but she denied everything and accuse us of not checking the color code(which is in fact; internal matters, all I know is that we had chosen the showroom color).

I showed her the photo I had taken in the showroom and the photo taken of the set delivered and it is so obvious that it was a different color but she states that it is color variation.

She finally ask me to come by and I did about 10 days later, two of her staff was there( one male, one female), the male personnel was very sarcastic and rude and even lie to the point that he had been working there for a year and it is in fact the same color that we had received.

It is a good thing that i have photo proofs and the difference is obvious under whatever lighting conditions as claimed by them.

I am very disappointed as they have ruined our joyous occasion of shifting to a new home after 4 years of not having one. That is the sum of which they can never compensate.

I thank you for your time and I hope stern action will be taken against such dishonest businessman, one who will not admit their mistakes for the sake of margins and profits.

Warm regards,

Kenneth Siew Mern
Tel : +60122163113