I ordered a pair of boots, but the told me they were out of stock and the manufacturer was out of stock. I was told they had a pair of Rocky in stock, but were a wide instead of a medium. They could ship the wide today, or I would have to wait for Rocky to have them back in stock. This company went out of the way to call me and inform me of the situation! I got my boots in two days and I think the wide fit better than the mediums! No doubt I will order from them again and again and again!