I have owned this dryer since 10/5/05. I also purchased a 5 year warranty. Since this date, I have had numerous service calls for the same issue. The technician will install a part and a few months later the same thing happens and it is no longer working again. I have called and written Boscovs, Whirlpool, and the better business bureau to no avail. It is well over a year later and the dryer is still breaking down on a regular basis. I will never buy another major appliance from Boscovs and certainly not from Whirlpool. This is due to the major lack of customer service.