Bank of the West, El Paso, claims it is a "community" bank. It has a parking lot adjacent to its downtown location. On a recent Thursday evening - after 5pm, when the bank was closed, I made the mistake of parking in an empty lot to attend a UTEP class in an nearby location. When I left the class a few hours later, my car had been towed. This "community" bank believes there is nothing wrong with allowing a predatory towing service pull cars from an EMPTY lot after hours. It cost $128 to get my car back. This is all about how to make an extra $100 or so from people. So much for "community" - just don't park in MY lot is this ridiculous bank's philosophy. I would imagine they treat direct banking customers just as poorly. Very sad commentary on urban life from a bank who advertises itself as all about "community" - BUYER BEWARE with this bank