I purchased a Frigidaire professional range and an extended warranty fom Brandsmart in July of 2009. Over two months ago my range failed and started producing an alarm sound continuously and I had to shut off the circuit breaker to stop it. I immediately called Brandsmart and arranged for a warranty repair. Since then Brandsmart has sent the repairman to my house 3x and my range is still broken. First, had to order a part-took weeks and then allegedly part arrive damaged. Then a few more weeks and and repairman came out and wrong part because range still not working. Next time another part ordered- another visit and another part replaced and still same problem. This was last Monday. Supposedly part ordered rush. I called today and my part is supposed to arrive today if it is the right part this time. Rush orders take 1-3 weeks with Brandsmart. Apparently little is known about how to repair my range or the right part would have been identified the first time. I think it is outrageous that I have been without the ability to cook for my family for over two months. I cannot begin to calculate the expense in buying food that can be prepared in microwave and eating out as well as on my families health. In addition-this will be the 4th time I will need to be home and miss work for the repairman. When I call Brandsmart-sorry, nothing we can do. No apologies or anything. I spoke to a Melinda Taylor today who said she was the supervisor and there was no one over her I could talk to.