On 4 Feb 2010 I bought a Bravia TV Sony 45” KLV-46V550 from the Fotocats (Pty) Ltd TA Catsdigital – Fourways, one of the recommended retail shops. On 4 April 2011 this TV started to give problems. First is started to show lines across the screen and on the side of the screen – it comes and goes. Some. I paid R17 899.00 for the TV and it has a 1 year guarantee according to Fotocats. ONLY 2 Months after the guarantee expired and it started to give problems. Fotocats offered to send out a technician who will charge a call out fee of R750.00 to look at the problem and then they will let me know what it will cost to fix the TV. They advised that there is NO CHANCE to either replace it or to give a “loan” TV while they fix it and are not even sure how long it will take to be fixed. If you spend almost R18 000 on a TV you expect that the TV to last for a longer period than just one year. I decided to buy your product considering the reliability and the good name of SONY. I have spent enough on the TV and did not make this initial investment to spend “X” amount over and above after 12 months to continue using your product. Very disappointed in SONY product.