I have a Breville Fruit Juicer JE-24. it is a birthday present I accepted last year. I have started to use it for last 3 months. it was ok at the beginnig but then I had a problem, it was hard to remove its steel filter. I have sent an email to Breville UK for my request but they sent me this : "The only suggestion we have is that you press the juice collector and the extractor down and turn anti-clockwise, to take out of the machine. To separate the collector and the extractor then press them down on a stable surface to separate them, being careful of the blades." . I have tried what they told but it didnt work. and today it is broken because of my enforcement to the appliance. and also I have cutten my hand. I will send you the pic of the issue. Breville was a trusted brand for me and I was proud of its quality but I started to change my mind. maybe product is ok but customer service is terrible in UK. they only adviced -even dont ask about detail of the problem. After all these experiences I have sent emails to Breville Australis. I have attached related photos. but they didnt even reply my complaint. I really upset because of this attitude. people believe this brand and pay more money than other regular brands. but here is the result.