I ordered a trail of Bright Smile Teeth Whitener... I was told I had a 10 day trail but I did not receive the product until 3 days ago - when I called to cancel this product and get a refund, I was flat out told no - it was not going to happen. I do not have the name of the person I talked to for over 20 minutes, and I was told that I would not be able to talk to a supervisor when I asked to speak with someone else. Finally she transfered me to a supervisor by the name of Candice Stalla, she told me that it was my problem that the mail did not deliver on time - I have recently been laid off and i can not afford to but a product that I have not tied... I am very disappointed in the customer service for this company. When I asked MS. Stola what her manager's name was - she refused to tell me - she said she did not have a manager that she was the top of the line. When I challenged that - I asked if she was the persident of the company she hung up on me... and this is you management facing the customer... I would like for my account to be credited in full and this subscription cancelled immediatly. My contact information is : Kathy Buck, 714-334-3475 - my e-mail is - [email protected] the confirmation number I have is 1113855 for bright smile and there number is 877-683-3080. I look forward to hearing from someone very soonn.

Purchased sample of bright smile and specifically did not choose to get continuing product sent monthly. On 12/23, my checking account was charged for $21.21 for more of the product. I had used my checking account to pay for the sample. I do not want this product and I want my money back