I have subscribed for Comcast Cable TV and broadband internet service through BroadbandNational.com website which promised a rebate if the order is submitted through them. Later, I submitted the rebate form to BroadBand National, which was rejected with the following reason: "The service provider is showing a different company as Affiliate of Record for your service order, therefore, the order placed through Broadband National is not a valid service order." I called Comcast and found out that they do not keep "Affiliate of Record" details for the service orders, so the rejection reason wasn't true.

I called then Broadband National customer service, and was told that the reason was a duplicate order on my file (not the same as was written on a rejection postcard), and for that reason I cannot get a rebate. But - the duplicate order was entered by BBN representative!

Thanks,
Dmitry Pogrebnov.