My friend moved out of the apartment last week and was told that the carpet need to be replaced, rather than cleaned, and the estimated cost would be ~$400. While she has no problem paying any necessary charges, she would like to hire a certified carpet estimator to estimate whether such replacement is necessary or that cleaning is enough.

So today (3/5) she and I called the apartment to discuss the possibility of having a certified carpet estimator estimate the carpet, the property manager first refuse to talk to me and then simply hang up on us. We tried calling back a couple times, and the office didn't even bother to answer.

I've never seen such a rude apartment manager before.