Dear Sir/Ma'am,

On 8/11/2010, I contacted AccuServ to get fee quotes. After talking with the representative, I decided to make an appointment to have my Sony Trinitron, mdl # KV32HS510 diagnosed and repaired. Approx. 5 - 10 minutes after hanging up a repair technician called from AccuServ. He asked if the power led was blinking and if so, how many times? Which I answered, yes. It is blinking mostly 6 times and also 4, 5 and 7 times, intermittantly.

On 3/27/2011, the repair technician arrived at my home. I was expecting the tech to run a diagnostic on the television, but instead he installed a part. The television seemed to be repaired, but 1 week later began to turn off by itself again. Which was the reason for the call in the beginning. I called AccuServ to report the issue. The repairman came again. I figured this time he would complete a diagnostic, but again he installed a part. He said he did a little research (Sony's website) on the internet and it was suggested that the previously installed part be upgraded.

At that time I asked the technician about a diagnostic. He replied, "That most often this was the part necessary to be replaced according to the research (Sony's website). There are 4 parts on this circuit board that could cause this problem, but this is the most common one." He than installed the upgraded part.

A day later, it starts again. This problem was always intermittant but was becoming more of problem as time went on. Thus the service call.

When I contacted AccuServ this time, I got the well rehearsed speech. Starting with, "For 2 or 3 hundred more dollars we can get you up and running, blah, blah, etc, etc. I ask why the tech didn't perform a diagnostic? The representative answered, "He check the website for recommendations and he did check one other part which was fine."

No matter what I asked, the representative repeated the same speech. After 20 to 30 minutes, I realized that he had given this speech many times before. I know, I'm a slow learner.

I feel that I have been cheated with no where to turn. We spent $267.80 and the television still will not stay on.

Thank you for listening!

Sincerely,

H Howard
[email protected]
AccuServ Invoice # 47411