Brookstone.com

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Brookstone.com Reviews

Traska October 26, 2010

I will never set foot in that place again

I received a Christmas gift from my boss purchased at Brookstone. He, like me, is a techie (IT industry). It is that dumb talking alarm clock. I did not like it. I took it back to Brookstones local brick and mortar to exchange it. The salesman said without a receipt, he could not exchange it!! It was a freakin' gift for God's sake!! What am I supposed to do? Go tell my boss I don't like his Christmas gift so give me the receipt so I can exchange it for something I like???!!! His excuse was, I could not prove it was purchased from Brookstones. But...THEY SELL IT!!! I will never set foot in that place again!! They sell products but don't back them. Go figure.

George July 25, 2009

False advertising

I ordered the Igallop exercise machine at a sale price of 199. I received an email stating it was in stock and processing. Five days later I received a letter it was no longer available or in stock. I called the company and asked why, and they told me there was nothing they could do. They wouldnt even offer me compensation of anything.Very rude customer service, and was told orders are placed as they come in. If that was true, I would should have received my order as it stated it was in stock and processing. Of course they had the new model for 300.00 more and would not even offer a discount on that one. No customer satisfaction here.