Picked up a car at Budget Quebec City airport and gave them a $50.00 Airmiles gift certificate that would more then cover the cost of the one day rental. Although there was very detailed instructions in English and French on the coupon the clerk "didn't know how to enter it" . She did however assure me that her supervisor would enter it the next day. Dropped off the car at Quebec City downtown Budget location - he could not enter it either but assured me it would be done the next day. After a week, apparently they couldn't find anyone competent enough to enter the coupon, after all the step by step procedure totalled 4 simple steps, so consequently they decided it was simplier to just charge me credit card. I have now spoken to 5 different people and it appears that they actually don't have a competent staff...bottom line is they could care less.

I rented a mid-size car through Orbitz for two weeks in Orlando in mid-March. Through BUDGET they quoted me a price of 378.88. When we arrived at the Orlando airport, Budget told me that a Caliber had been reserved for me. I promptly told them that a Caliber was not a mid-size car, so they offered me a full-size car...a Malibu! When I tried to tell them that a Malibu was not a full-size car, they offered me a Lincoln Town car instead.
After arguing back and forth, I took the Malibu. Now my bill became 531.39 US dollars instead.
I have rented cars on vaction before and I know a mid-size from a full-size car.
My point is this...avoid both BUDGET and ORBITZ unless you like paying more for less.

Upon pick-up of confirmed, quoted, reserved vehicle, Budget decided to apply additional taxes on top of the taxes already quoted, which bumped their weekly outrageous fee by an extra $36.00. Because their pick-up location (and most of the other car rental facilities at Denver Airport), is in an area too far from the airport for a customer to give their business elsewhere (you are shuttled to the car rental facility), a person is forced to accept their add-on, rip-off fees. There is no other alternative. You are at their mercy. The non-smoking vehicle had obviously been smoked in, with cigarette burns and stench. The front window had a large, round chip right under the front mirror that I got to look at for one week. Upon receipt of my charge on my credit card yesterday, they also decided to charge me $15.00 in toll fees originating in New York one week after I returned the vehicle. I never used a toll road, and I've never been to New York. NEVER RENT FROM BUDGET. I am also going to report them to the Better Business Bureau and all agencies in Colorado.

HIDDEN FEES
Recently I rented a car from Budget (thru Priceline) from the Indianapolis airport location. Upon arrival, they allegedly didn't have the midsize I had reserved or a fullsize upgrade, so they stuck me in this hideous little economy. They took a little bit off of the price after letting them know I was pissed off about the reserved car not being available. $169.00 for 4 days before fees and taxes. After insurance, fees, taxes on the fees, taxes on the insurance, fees for the additional taxes, and oh yeah, airport fees, county, state and local taxes, THAT LITTLE POS COST ME $467.28 - for 4 days.
Won't happen again. Bad when it's cheaper to take a cab.

I had the worst experience every. Below is the email I sent to Budget explaining what they did.

A Letter to Budget Car Rental:

I want you to know that this was the worse car rental experience I have ever had. Even though my being upset will not make a dent in your company (As I was told by LXXXXX HXXX, a call center supervisor) I want you to understand that I will tell everyone I know and everyone I meet that you are the worst car rental company out there. My husband made a mistake and rear ended a another car. The rental was not badly damaged and was completely covered by our insurance policy. No one was hurt. He only hit the car at about 15 mph. However the police officer did not want it driven because the bumper was bent towards the tire. We did everything we were supposed too. We notified you, waited for the police, and had the car towed. When my husband got back to the airport your office there refused to give him another car and charged us an inflated rate because we returned the car early, even though you were the one who refused us another car for the rest of the week. I have read through the policies and contract and no where does it state that if in an accident you will refuse someone another car. So my husband was stranded at the airport without a car and had to go to another car rental and pay again, effectively tripling our car rental fee. This was my 4 year olds first trip to to DisneyWorld and when something bad happened your company made it worse. Your company had the power to make this bad situation into just a bump in the road. Instead everyone myself and my husband talked to were rude and inconsiderate. Who cares if a family vacation was ruined a small fender bender. Obviously none at your company. All we heard was why would we give another car to you when you can't drive. As if none of your employees have been in a car accident before. I personally travel for work two weeks out of the month and will do my best to see to it that my company no longer uses you.

I hope I can succeed, but even if I don't succeed with my company I will tell everyone I know that your company has the worst customer service ever!!! In fact I'm going to post this on my Myspace and I hope it goes viral!!!