During phone transaction with Budget rent a car I was transferred to a REWARDS program. I have been sucked out of 58.00 of unauthorized charges a month!!! I will not do business with Budget Rent a Car if they are still affiliated with a rewards program.

At the time of returning a rental car for a week=end use having driven it only a total of 139 miles, we were charged for a full tank of gas. We returned this vehicle with a full tank as per their contract. We complained and they say they have investigated and supposedly are giving a credit for 1/3 of the additional charge. Also that we should be understanding of their plight, although I can't understand what plight that might be unless they are in financial staits because of shoddy operation. We are willing to pay the original exhorbitant car rental charge for the weekend in question. but resent their usurious overcharge..This sounds like the attempt of a National company to make the consumer pay for its management failures.

Arrived from Canada last night. Went to counter in Budget in Lihue, Kauai. We were met by Miss Cho. Miss Cho intimidated, yelled, was defensive when asked a quiet question, politely, insisted on giving us insurance for both husband and wife when husband only driving, would not take wife's credit card for the transaction and only husband driving, only had one credit card with us in interest of security, yelled and was extremely rude, demanding licenses to be removed from wallets and placed correctly before her, had such a thick accent we could only understand 1/8 of what she said but the body language, tone, and manner were very explicit. She thought we were a couple of country hicks not worth 2 cents and could be sold a $1200. deal when I had a confirmed reservation with a base price of $444.48. We just wanted a small car and insurance for one. When in Maui 6 months ago we had a car from Budge for $1200. for 5 weeks, and it was Mustang convertible, now we have a 4 door compact for $1332.77 and I have been up all night fuming unable to contact any customer service people as it is a holiday weekend. There was no one to talk to last night in the Office at Budget locally either. We will be wasting a whole morning driving back there, not mention long distance calls on my cell, and extreme anxiety, and a really bad impression of Kauai as she was the first person we met.

I recently rented a car on-line through Budget car rental and declined all insurance coverage because it was included on our credit card. When we arrived in Cancun we were shuttled to the Budget Airport office where we were told by the Manager that we had to pay an additional $10.us per day for liability insurance because it was mandatory in Mexico. I argued with him stating that it was not on my confirmation and he said we could not have the car unless we signed for the insurance. It was dark outside and we were in the middle of nowhere so we signed for the insurance knowing we could complain once we returned home. Well we did complain and the bottom line was that Budget said we signed the agreement so therefore we accepted the terms of the contract.

My brother arrived the same day in the morning to pick up his car and they did the exact same thing to him.

My suggestion is not to rent from Budget at the Cancun airport but if you do and this happens make sure you make a note on the agreement that you are signing for the insurance only because they said it was mandatory and you have no choice if you want the car.

While driving a Budget Rental Car we received a citation for not cramping our wheels (a parking violation). This was on 10/16 and payment was due within 30 days. We paid the $47 ticket on11/06.
On 11/25 Budget charged our bank account $119. I called to see what the charge was. Their Customer Serive said it was for an unpaid parking violation. I was told to contact their citations department to rectify the situation. No one has answered their phones for the 2 weeks that I've been trying to reach them. I've left several messages. I faxed proof of payment to their dept. I emailed proof of payment to them. The City of San Diego emailed proof of payment to them. NO RESPONSE from Budget!!
BE VERY WARY OF RENTING FROM THEM as they keep a copy of your debit/credit card on file and evidently charge to it as they please.
I must note that their Customer Service Dept. was friendly, but unable to help me.