I talked with Cindy and Phillip they booked a reservation and then didn't have the truck available for the date discussed. I cancelled the reservation. And I told them not to charge my credit card. I was assured they would not charge my credit card, they in fact immediatley charged my credit card as soon as i hung up the phone, and they charged it for a truck that I never rented. Since it was a visa debit card it also caused a nsf charge, i called Cindy and she said call customer service and that she was sorry but there is nothing she can do. Now I was directed to a customer service complaint department where a man named Herbert who shouldn't be in customer service, because he doesn't care about customers. He told me that he would issue a credit back sometime within 7 to 10 business days. Each day that passes caused another nsf charge to occur because of scheduled charges, he said he couldn't issue a credit any sooner and he was issuing the credit out of the goodness of his heart because he didn't really have to do it. Even though they fraudelently charged my card with out authorization. This is a scam-- DON'T EVER GIVE BUDGET RENTAL YOUR CREDIT CARD NUMBER. I DON'T EXPECT TO GET ANYTHING BACK FROM THIS COMPANY. AND I WILL NEVER USE THEM AGAIN. here is the location that ripped me off: SECURITY SELF STORAGE and Budget truck rental 9108 S. PENNSYLVANIA AVE
OKLAHOMA CITY, OK 73159
(405) 691-1910