I called and spoke to an Alan from Budget Van Lines who gave me a quote over the phone based on me telling him what items I had and him GUESSING how much they would weigh. Now it doesn't take a rocket scientist to figure out that the estimate is going to be way off. I was more concerned in how much they were charging per pound and comparing that way. They are very pushy into making you make your decision right then and there, praising their company and practices left and right. I agreed to allow him to send me a quote via the email and he stated he would need my credit card information just to hold the spot for me in case I said yes and proceeded to record me saying if I accept the quote they can charge my debit card for the down payment. I know, that was definately a dumb move on my part! I got the email, called a couple more companies and found one that would do it for less per pound. Needless to say I NEVER accepted the quote electonically nor did I fax them back the authorizations to charge my card for the downpayment. The next day my bank account was charged over $800 for the deposit. I called and kept getting the excuse "Alan is not in and he is the only one you can talk to about this." I sent them an email via their website again to no response. I am now in the process of fighting them through my bank to get the charges reversed. DO NOT USE THEM, DON'T EVEN CALL THEM!!!