I placed an order for service with AT&T online and paid a deposit of $75. I contacted a rep after receiving an email requesting additional follow-up. I was told an additional $200 was needed for cable. I then cancelled the order and requested my refund since I do NOT have service with them. I have been given the run-around ever since. Each time I call I am transferred to other departments, told that I would receive a check refund, then I was told a refund would go back to my card... in 5-7 weeks!!! I have filed a BBB complaint. I will see what results I get and if nothing. I am prepared to go all the way. They stole my money!!!